Yolanda Espina Vega in

Yolanda Espina Vega

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Experiencia Clientes, Líder cambio cultural at Freelance
📍 Santiago, Santiago Metropolitan Region, Chile

Yolanda is a customer experience and service specialist with over 20 years of experience driving loyalty and retention strategies. Her work at firms like Prosegur and Verisure has led to demonstrated improvements in NPS and churn. She holds certifications including COPC PSIC and as an ISO Lead Quality Auditor.

There is no publicly available information regarding Yolandas personal life or hobbies outside of her professional sphere. Her education in innovation and design thinking at institutions like Universidad de los Andes suggests a creative and strategic mindset.

She has a distinct viewpoint on technology, stating that for AI to be truly intelligent, it must be programmed by a woman.

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Experience
24 Years
Current Role
Experiencia Clientes, Líder cambio cultural
Location
Santiago, Santiago Metropolitan Region, Chile
Personality Overview

How Yolanda shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Yolanda cares about

Customer Experience Strategy
Her entire career is focused on implementing strategies to improve customer satisfaction, NPS, and retention for major companies like Prosegur, Verisure, and VTR.
Cultural Transformation
Currently a freelance cultural change leader and previously implemented key cultural initiatives, like customer journey mapping, in her corporate roles.
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Career

Work history

8-2025
Experiencia Clientes, Líder cambio cultural
Freelance
2-2024 - 12-2024
Gerente Customer Experience
Prosegur
5-2018 - 5-2022
Director de Experiencia y Marketing Clientes
Verisure Chile
9-2016 - 5-2018
Sub Gerente de Experiencia y Servicios a Pasajeros
Grupo De Empresas Turbus S.A.
8-2014 - 5-2016
Sub Gerente Experiencia de Clientes
VTR
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2004 - 2008
Ingeniero en Administración de Empresas
Universidad de Los Lagos
2010 - 2010
Estrategia y Gestión de la Innovación
Universidad de los Andes (CL)
2012 - 2012
Innovación Desing Thinking.
Universidad Adolfo Ibáñez
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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