Yolanda Espina Vega
Evaluator · DISC type CsdYolanda is a customer experience and service specialist with over 20 years of experience driving loyalty and retention strategies. Her work at firms like Prosegur and Verisure has led to demonstrated improvements in NPS and churn. She holds certifications including COPC PSIC and as an ISO Lead Quality Auditor.
There is no publicly available information regarding Yolandas personal life or hobbies outside of her professional sphere. Her education in innovation and design thinking at institutions like Universidad de los Andes suggests a creative and strategic mindset.
She has a distinct viewpoint on technology, stating that for AI to be truly intelligent, it must be programmed by a woman.
Read the full overview →How Yolanda shows up
They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there
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DISC profile (public)
Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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