Zhiar Karim

Questioner
DISC Type : c

Customer Operations Manager at AiFi Inc.

Bristol, England, United Kingdom

Overview

Zhiar Karim is a Customer Operations Manager at AiFi, helping to shape the future of retail. His background at Fujitsu and DXC Technology includes expertise in emerging technologies like AI, RPA, and Blockchain. He holds ITIL and Scrum certifications, with colleagues describing him as approachable and a great team player.

Outside of his direct role, Zhiar maintains a keen interest in the broader technology industry, actively following major companies such as IBM and Hewlett Packard Enterprise.

He has experience working with Fujitsus quantum-inspired Digital Annealer, a cutting-edge technology for solving complex business challenges.

Personality Overview

Systematic

Not Easily Convinced

Cautious & Analytical

They prefer to do thorough analysis of any situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Future of Retail
He is currently helping shape the future of the retail experience at AiFi and frequently posts about new autonomous store launches and their success.
Emerging Technologies
His experience at Fujitsu involved helping clients solve business challenges using RPA, Blockchain, AI, and quantum-inspired computing.
Customer Operations
His current role focuses on customer operations, building on past experience managing helpdesks, client relationships, and key service level agreements.

Media Appearances

Zhiar has no verified media appearances

Work History

7-2022
Customer Operations Manager at AiFi Inc.
2-2021 - 7-2022
Delivery Manager at Wattle
8-2020 - 1-2021
Translator at Parsendow Translation Ltd
1-2019 - 8-2020
Innovation Lead - Digital Business Solutions at Fujitsu Global
2-2017 - 1-2019
Account Run Lead - Secure account at DXC Technology

Education

2011 - 2015
BSC from University of the West of England
2009 - 2011
A-Level from Bristol Brunel Accademy

More Information

Social Presence :

Prographics :

Exp : 8 Location : Bristol, England, United Kingdom Job Level : Middle Designation : Customer Operations Manager at AiFi Inc.
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Insights For Selling To Zhiar

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Zhiar is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Zhiar

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Zhiar move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Zhiar take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Zhiar

Personality Compatibility


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