Aaditya Chalpe in

Aaditya Chalpe

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Darwinbox at Full-time
📍 Hyderabad, Telangana, India

Aaditya Chalpe is a Customer Experience and Success Operations leader at Darwinbox. He specializes in transforming client journeys and implementing Voice of the Customer strategies in SaaS environments. He holds a PGDM from SIES College of Management Studies and is skilled in predictive analytics and operational excellence.

He has a track record of elevating Net Promoter Score (NPS) by 18 points in six months and delivering churn prediction models with 90% accuracy.

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Current Role
Darwinbox
Location
Hyderabad, Telangana, India
Personality Overview

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Communication Style
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Priorities

Topics Aaditya cares about

Customer Journey Ops
Focuses on architecting the customer journey, having led the implementation of Gainsight and built robust customer health metrics at Darwinbox.
Predictive Analytics
His expertise includes delivering churn prediction models with 90% accuracy and recall to proactively identify and mitigate customer risk.
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Career

Work history

Darwinbox
Full-time
In the press

Media appearances

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Education
2019 - 2021
PGDM
SIES College of Management Studies - India
2014 - 2018
Bachelor of Engineering - BE
Shri Ramdeobaba College Of Engineering and managament
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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