ABEL SERRANO MEJÍA

Evaluator
DISC Type : CDS

Complex Claims Supervisor | Extended Warranty & Service Programs at AIG

Miguel Hidalgo, Mexico City, Mexico

Overview

Abel Serrano Mejía is a Complex Claims Supervisor at AIG, specializing in extended warranty and service programs. His expertise covers risk analysis, mobile protection plans, and claims management. He holds a degree in Administration from Unad México and is a certified insurance adjuster.

He has a strong professional focus on continuous learning, recently completing certifications in secure payments and productivity fundamentals. Abel shows pride in his work and his employer, AIG.

Unique fact: Abel traveled to Buenos Aires, Argentina, for specialized training as an Extended Warranty claims manager.

Personality Overview

Quality Focused

Fast But Analytical

Thorough Evaluator

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Extended Warranty Claims
His entire career is centered on managing claims for extended warranty, service programs, and mobile protection plans, currently as a Complex Claims Supervisor at AIG.
Secure Payments (PCI)
He recently completed two courses on PCI compliance and secure payments, indicating a strong and current interest in safeguarding customer financial data.
Service Provider Management
His role involves the full lifecycle of vendor management, including contracting, training, auditing, and negotiating with service providers to meet SLAs.

Media Appearances

ABEL has no verified media appearances

Work History

1-2023
Complex Claims Supervisor | Extended Warranty & Service Programs at AIG
3-2006
Insurance Adjuster at AIG
3-2006
Extended Warranty & Service Programs at AIG / GARANPLUS
3-2006
Claims Adjuster at Adjuster Claims Extended Warranty en AIG / GARANPLUS
1-2000 - 3-2006
Soporte técnico / Lider de proyectos at SERVCE

Education

2012 - 2016
Lic. en Administración from Unad México

More Information

Social Presence :

Prographics :

Exp : 25 Location : Miguel Hidalgo, Mexico City, Mexico Job Level : N/A Designation : Complex Claims Supervisor | Extended Warranty & Service Programs at AIG
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Insights For Selling To ABEL

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with ABEL is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from ABEL

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will ABEL move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can ABEL take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And ABEL

Personality Compatibility


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