Abhijnan Datta

Energizer
DISC Type : I

Principal Tech Application at Epicor

Bengaluru, Karnataka, India

Overview

Abhijnan is a results-oriented Customer and Technical Support Leader with over 13 years of experience in enterprise SaaS environments. He specializes in support operations, ERP systems, and service delivery, with a proven track record of improving SLA adherence and CSAT while leading technical teams at companies like Epicor.

Based on his background, Abhijnan appears to have a significant interest in aviation, having trained as a Commercial Pilot. He also follows major enterprise technology companies, including Oracle and Accenture, suggesting a keen interest in the broader trends shaping his industry.

Unique fact: Abhijnan is also qualified as a Commercial Pilot.

Personality Overview

Imaginative

Believer

Big Picture Person

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

SaaS Support Leadership
Leads technical support teams in enterprise SaaS, focusing on service delivery, customer engagement, and team development to enhance performance and satisfaction.
ERP System Operations
Specializes in supporting enterprise ERP clients, ensuring high-quality and timely resolution for both Tier 1 and Tier 2 technical cases.
Improving Operational Efficiency
Drives continuous improvement by creating scalable playbooks and implementing process enhancements to boost SLA compliance and first-line triage efficiency.

Media Appearances

Abhijnan has no verified media appearances

Work History

1-2016 - 11-2024
Principal Tech Application at Epicor
1-2014 - 12-2015
Senior Consultant at Sutherland
1-2011 - 12-2013
TECHNICAL SUPPORT ORDER ADMINISTRATOR at Citrix
1-2010 - 12-2011
SENIOR CLIENT TECH SUPPORT at Dell Technologies

Education

Commercial Pilot from Associated Aviation, HELIPRO

More Information

Social Presence :

Prographics :

Exp : 14 Location : Bengaluru, Karnataka, India Job Level : N/A Designation : Principal Tech Application at Epicor
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Insights For Selling To Abhijnan

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Talk about their team and how your product will help them do things better and easier
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t assume a yes just because they have not said no
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Abhijnan is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Abhijnan

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Abhijnan move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Abhijnan take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Abhijnan

Personality Compatibility


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