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Adam Jones

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Head of IT Service at Card Factory
📍 Greater Leeds Area, United Kingdom

Adam Jones is the Head of IT Service at Card Factory, with over 10 years of experience in the service desk area. An ITIL certified professional, he is adept at managing major projects, ensuring key targets are met, and communicating effectively with staff at all levels.

He recently spearheaded the implementation of Halo AI within his IT Service Management function, which has shown fantastic early results.

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Experience
15 Years
Current Role
Head of IT Service
Job Level
Mid-senior
Location
Greater Leeds Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Adam cares about

AI in ITSM
Recently led the successful implementation of Halo AI for his Service Desk team, highlighting the fantastic early results and efficiency gains.
Service Desk Leadership
Has over 10 years of experience managing service desk functions at companies including Card Factory, SICL Ltd, and Ricoh UK.
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Career

Work history

2-2025
Head of IT Service
Card Factory
6-2021 - 2-2025
Service Desk Manager
Card Factory
11-2019 - 6-2021
Service Desk Manager
SICL Ltd
8-2017 - 11-2019
Service Desk Manager
Ricoh UK
6-2017 - 7-2017
2nd Line Support Analyst (Contractor)
Bradford Council
In the press

Media appearances

Adam Jones - Head Of IT Service at Card Factory. Featured in The Org
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Education

Adam has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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