Adam Jones

Observer
DISC Type : ci

Head of IT Service at Card Factory

Greater Leeds Area, United Kingdom

Overview

Adam Jones is the Head of IT Service at Card Factory, with over 10 years of experience in the service desk area. An ITIL certified professional, he is adept at managing major projects, ensuring key targets are met, and communicating effectively with staff at all levels.


He recently spearheaded the implementation of Halo AI within his IT Service Management function, which has shown fantastic early results.

Personality Overview

Curious

Example Seeker

Value Driven

They are likely to ask many questions and look heavily for supporting information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

AI in ITSM
Recently led the successful implementation of Halo AI for his Service Desk team, highlighting the fantastic early results and efficiency gains.
Service Desk Leadership
Has over 10 years of experience managing service desk functions at companies including Card Factory, SICL Ltd, and Ricoh UK.
IT Project Management
Possesses vast experience leading major IT projects, demonstrating thorough planning skills and the ability to meet key targets under pressure.

Media Appearances

Adam Jones - Head Of IT Service at Card Factory. Featured in The Org

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Work History

2-2025
Head of IT Service at Card Factory
6-2021 - 2-2025
Service Desk Manager at Card Factory
11-2019 - 6-2021
Service Desk Manager at SICL Ltd
8-2017 - 11-2019
Service Desk Manager at Ricoh UK
6-2017 - 7-2017
2nd Line Support Analyst (Contractor) at Bradford Council

Education

Adam has no verified education history

More Information

Social Presence :

Prographics :

Exp : 15 Location : Greater Leeds Area, United Kingdom Job Level : Mid-senior Designation : Head of IT Service at Card Factory
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Insights For Selling To Adam

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Persuade objectively how your product will help them achieve their goals
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Adam is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Adam

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Adam move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Adam take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Adam

Personality Compatibility


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