Adam Skalmoski

Enthusiast
DISC Type : i

Customer Success Specialist at Heartland Business Systems

Appleton, Wisconsin, United States

Overview

Adam is a customer success leader with over 21 years of experience specializing in the Cisco ecosystem, partner management, and contract renewals. He has a proven track record of driving double-digit renewal growth, improving customer engagement processes, and training teams to enhance efficiency and accuracy.

After working remotely for five years, Adam has a renewed appreciation for in-person collaboration and the sense of community that comes from being part of a team. He has a passion for navigating constant change and embracing new professional challenges for growth.

He once grew a Cisco Services annual revenue line from $200 million to over $1 billion.

Personality Overview

Story Driven

Optimistic

Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Customer Success
His career is focused on enhancing customer engagement, managing renewals, and ensuring high satisfaction, underscored by his Black Belt CX Customer Success Manager certification.
Cisco Partner Ecosystem
With over two decades dedicated to Cisco support and subscriptions, he possesses deep expertise in their services, partner programs, and renewal tools like CCWR.
Renewals Management
He has a history of setting record renewal rates for major OEMs and drove double-digit growth by creating efficient quoting and tracking processes for his teams.

Media Appearances

Adam has no verified media appearances

Work History

9-2025
Customer Success Specialist at Heartland Business Systems
5-2023 - 7-2025
Manager, Service and Software Renewals Team at Converge Technology Solutions Corp.
10-2021 - 5-2023
Maintenance Renewal Specialist at Converge Technology Solutions Corp.
4-2013 - 9-2021
Cisco Services Team Lead at CDW
4-2008
Sr Cisco Renewal Specialist at CDW

Education

General Courses from Fox Valley Technical College

More Information

Social Presence :

Prographics :

Exp : 17 Location : Appleton, Wisconsin, United States Job Level : Junior Designation : Customer Success Specialist at Heartland Business Systems
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Insights For Selling To Adam

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Compliment them about their personality if you get a chance
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Adam is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Adam

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Adam move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Adam take some risk or not?

  • They can take some low-probability risks if needed.

You And Adam

Personality Compatibility


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