Adam Skalmoski in

Adam Skalmoski

Enthusiast · DISC type i
Customer Success Specialist at Heartland Business Systems
📍 Appleton, Wisconsin, United States

Adam is a customer success leader with over 21 years of experience specializing in the Cisco ecosystem, partner management, and contract renewals. He has a proven track record of driving double-digit renewal growth, improving customer engagement processes, and training teams to enhance efficiency and accuracy.

After working remotely for five years, Adam has a renewed appreciation for in-person collaboration and the sense of community that comes from being part of a team. He has a passion for navigating constant change and embracing new professional challenges for growth.

He once grew a Cisco Services annual revenue line from $200 million to over $1 billion.

Read the full overview →
Experience
17 Years
Current Role
Customer Success Specialist
Job Level
Junior
Location
Appleton, Wisconsin, United States
Personality Overview

How Adam shows up

Story Driven
Optimistic
Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They prefer to build relationships rather than staying totally transactional.

Priorities

Topics Adam cares about

Customer Success
His career is focused on enhancing customer engagement, managing renewals, and ensuring high satisfaction, underscored by his Black Belt CX Customer Success Manager certification.
Cisco Partner Ecosystem
With over two decades dedicated to Cisco support and subscriptions, he possesses deep expertise in their services, partner programs, and renewal tools like CCWR.
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Career

Work history

9-2025
Customer Success Specialist
Heartland Business Systems
5-2023 - 7-2025
Manager, Service and Software Renewals Team
Converge Technology Solutions Corp.
10-2021 - 5-2023
Maintenance Renewal Specialist
Converge Technology Solutions Corp.
4-2013 - 9-2021
Cisco Services Team Lead
CDW
4-2008
Sr Cisco Renewal Specialist
CDW
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
General Courses
Fox Valley Technical College
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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