Adil Syazwan

Inspirer
DISC Type : id

Customer Success Relationship Manager at Industrial Scientific

Singapore

Overview

Adil Syazwan is a Customer Success Relationship Manager at Industrial Scientific, managing the South East Asia region. A Coventry University engineering graduate, he has extensive experience in rotating equipment reliability from his time at Emerson Automation Solutions and ExxonMobil. Colleagues have noted his dependability and skill in diagnosing issues.

He is certified in Category 1 Vibration Analysis, having applied these specialized skills to optimize equipment performance for major clients.

Personality Overview

Fast Adopter

Confident & Optimistic

Decisive

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation.

Topics They Care About

Customer Retention
Focuses on churn mitigation and retention strategy for a multi-million dollar program, aiming for long-term contract sustainability and revenue protection.
Rotating Equipment
Has significant hands-on experience in the maintenance and reliability of industrial machinery like centrifugal pumps, compressors, and blowers from his time at ExxonMobil.
Condition Monitoring
Utilized advanced techniques, including his certification in vibration analysis, to ensure the operational efficiency and reliability of equipment for high-profile clients like Shell.

Media Appearances

Adil has no verified media appearances

Work History

8-2025
Customer Success Relationship Manager at Industrial Scientific
6-2021 - 7-2025
Service Engineer at Emerson Automation Solutions
3-2018 - 5-2021
Machinery Technician III at ExxonMobil
11-2017 - 3-2018
Assistant Engineer at East Marine Pte Ltd

Education

Bachelor of Engineering - BEng from Coventry University
High School Diploma from Ngee Ann Polytechnic

More Information

Social Presence :

Prographics :

Exp : 8 Location : Singapore Job Level : Middle Designation : Customer Success Relationship Manager at Industrial Scientific
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Insights For Selling To Adil

During A Call Or A Meeting

DO's

  • Get them to a point where they are ready to bat for your product internally
  • Focus on the big picture and the strategic value of your product
  • Look like someone who is on top of their game

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Adil is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Adil

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Adil move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Adil take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Adil

Personality Compatibility


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