Aditya Phadke

Inspirer
DISC Type : di

Chief Customer Officer at Apollo GraphQL

San Francisco, California, United States

Overview

Aditya is the Chief Customer Officer at Apollo GraphQL, where he leads all customer and partner delivery success. With an MBA from UC Berkeley Haas, he has deep experience scaling customer engagement teams, notably spending a decade at Atlassian from its pre-IPO stage to a major public company. Colleagues often describe him as strategic, diligent, passionate, and customer-focused.

Aditya is a supporter of the American India Foundation, a non-profit organization focused on catalyzing social and economic change in India through high-impact interventions in education, health, and livelihoods.

He played a crucial role in building and scaling the pre- and post-sales customer motions at Atlassian as it grew into a $62B market leader.

Personality Overview

Decisive

Charming & Persuasive

Generous

They respond well to objective pitches but also attach some value to relationships.  They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Scaling Customer Success
His entire career is focused on building and scaling customer success, solutions, services, and partner acceleration teams at high-growth technology companies like Atlassian and Apollo.
AI & GraphQL
He actively posts about the developer community leveraging Apollo's platform for AI and GraphQL use cases, showing a focus on emerging technology trends.
Go-to-Market Strategy
[Predicted] His MBA from Berkeley Haas and experience scaling Atlassian from pre-IPO to a public leader suggest a strong focus on effective GTM and business expansion strategies.

Media Appearances

Aditya has no verified media appearances

Work History

11-2023
Chief Customer Officer at Apollo GraphQL
1-2021 - 11-2023
SVP, Global Head of Customer Success & Innovation at Atlassian
8-2015 - 1-2021
VP, Head of WW Field Services at Atlassian
11-2013 - 8-2015
Director of Technical Account Management at Atlassian
8-2012 - 11-2013
Manager, Customer Success at Appcelerator

Education

Master of Business Administration - MBA from University of California, Berkeley, Haas School of Business
B.A from The Johns Hopkins University

More Information

Social Presence :

Prographics :

Exp : 21 Location : San Francisco, California, United States Job Level : Leadership Designation : Chief Customer Officer at Apollo GraphQL
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Insights For Selling To Aditya

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Acknowledge their status and position during the conversation
  • Clearly address the competitive aspects

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be very informal even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aditya is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Aditya

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Aditya move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Aditya take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Aditya

Personality Compatibility


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