AJ Arms

Commander
DISC Type : D

Head of Customer Experience at Course Hero

San Francisco Bay Area, United States

Overview

AJ has no verified overview

Personality Overview

Impact-Driven

Very Quick

Candid & Clear

More than the product, they care about the effectiveness of the product.  They are not focused on building rapport and relationships. They respond better to strong and respectful interactions.

Topics They Care About

AJ has no verified topics they care about

Media Appearances

AJ has no verified media appearances

Work History

2-2025
Head of Customer Experience at Course Hero
4-2020
Small Business Owner + " Treat-venture Creator" at TumTumTreats
9-2013 - 6-2025
Senior Manager of Customer Experience at Course Hero
3-2012 - 9-2013
Customer Relations Specialist at Picaboo
3-2011 - 10-2013
Public Relations Intern at Ambient Public Relations

Education

2013 - 2015
Bachelor's Degree from Portland State University
2010 - 2013
Associate of Arts (AA) from West Valley College

More Information

Social Presence :

Prographics :

Exp : 17 Location : San Francisco Bay Area, United States Job Level : Mid-senior Designation : Head of Customer Experience at Course Hero
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Insights For Selling To AJ

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not spend too much time focusing on product tech or features
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with AJ is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from AJ

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will AJ move?

  • They can take decisions very fast if you manage to convince them.
  • Can AJ take some risk or not?

  • The risks don’t matter much to them.

You And AJ

Personality Compatibility


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