AJ Arms in

AJ Arms

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Head of Customer Experience at Course Hero
📍 San Francisco Bay Area, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
17 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
San Francisco Bay Area, United States
Personality Overview

How AJ shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics AJ cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

2-2025
Head of Customer Experience
Course Hero
4-2020
Small Business Owner + " Treat-venture Creator"
TumTumTreats
9-2013 - 6-2025
Senior Manager of Customer Experience
Course Hero
3-2012 - 9-2013
Customer Relations Specialist
Picaboo
3-2011 - 10-2013
Public Relations Intern
Ambient Public Relations
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2013 - 2015
Bachelor's Degree
Portland State University
2010 - 2013
Associate of Arts (AA)
West Valley College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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