Akshata S.

Inquirer
DISC Type : dc

Chief CX Design Officer at TVS Motor Company

Bengaluru, Karnataka, India

Overview

Akshata S. is the Chief CX Design Officer for TVS Motor Company and Norton Motorcycles, with over 18 years of experience in digital marketing and customer experience. She spearheads digital transformation initiatives, integrating mar-tech, AI, and ML to enhance the customer journey. She holds a Masters in Mass Communication from KC College.

Akshata is a strong advocate for effective, human-centric customer service. She believes technology should enhance the user experience rather than create barriers, particularly in customer support roles where empathy is crucial. She is also a Hubspot Social certified professional.

She uniquely leads customer experience design for both the mass-market TVS Motor brand and the iconic, high-end Norton Motorcycles brand.

Personality Overview

Demanding

Hard To Convince

Judgemental

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They don’t always try to control the conversation but neither do they like yielding it fully. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

CX Transformation
Leads the end-to-end customer experience journey and digital transformation for major automotive brands, focusing on strategy, design, and implementation.
Mar-tech Integration
Focuses on implementing advanced marketing technologies, including AI and ML, to innovate customer communication, content, and overall engagement.
AI in Customer Service
Publicly critiques poor AI implementation in customer service and contributes to industry discussions on monetizing CX through effective, human-centric AI strategies.

Media Appearances

Akshata has no verified media appearances

Work History

12-2025
Chief CX Design Officer at TVS Motor Company
4-2024
Head - CX Design at TVS Motor Company
4-2022 - 12-2025
Principal CX Architect at TVS Motor Company
7-2025
Chief CX Design Officer at Norton Motorcycles
9-2019 - 1-2021
Project Marketing Manager at OnePlus

Education

2007 - 2008
Masters In Mass Comm from KC College
2004 - 2007
BMM from Bharatiya Vidya Bhavans

More Information

Social Presence :

Prographics :

Exp : 7 Location : Bengaluru, Karnataka, India Job Level : Leadership Designation : Chief CX Design Officer at TVS Motor Company
URL has been copied!

Insights For Selling To Akshata

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Make sure that you you respond to any queries from them quickly
  • Be crisp while making the pitch

DONT's

  • Avoid repeating yourself or making generalizations
  • Refrain from asking too many questions
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Akshata is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Akshata

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Akshata move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Akshata take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Akshata

Personality Compatibility


Other TVS Motor Company Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.