Akshata S.
Login to view DISC.Akshata S. is the Chief CX Design Officer for TVS Motor Company and Norton Motorcycles, with over 18 years of experience in digital marketing and customer experience. She spearheads digital transformation initiatives, integrating mar-tech, AI, and ML to enhance the customer journey. She holds a Masters in Mass Communication from KC College.
Akshata is a strong advocate for effective, human-centric customer service. She believes technology should enhance the user experience rather than create barriers, particularly in customer support roles where empathy is crucial. She is also a Hubspot Social certified professional.
She uniquely leads customer experience design for both the mass-market TVS Motor brand and the iconic, high-end Norton Motorcycles brand.
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