Al Loaiza in

Al Loaiza

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Executive Vice President of Customer Success and Operations at IKIN, Inc.
📍 Los Angeles Metropolitan Area, United States

Al is a leader in Customer Success, Services, and Operations with extensive experience in the SaaS, UCaaS, and CCaaS sectors. He excels at building and scaling high-performing teams, from establishing post-sales infrastructure at pre-revenue startups to leading 550-person organizations at enterprise scale. Colleagues describe him as authentic, engaged, loyal, and strategic.

He built the entire customer experience and post-sales infrastructure from the ground up at a pre-revenue Mixed Reality and AI tech startup.

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Experience
16 Years
Current Role
Executive Vice President of Customer Success and Operations
Job Level
Leadership
Location
Los Angeles Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Al cares about

Customer Advocacy
He is driven by turning frustrated customers into loyal advocates and focuses on building customer-centric workflows.
Operational Excellence
His headline emphasizes this, and he is a certified Lean Six Sigma Black Belt focused on building repeatable, scalable systems.
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Career

Work history

8-2017
Executive Vice President of Customer Success and Operations
IKIN, Inc.
4-2014 - 8-2017
Senior Vice President of Customer Success & Operations
Vertical Communications
1-2010 - 4-2014
Vice President of Americas Client Services Delivery
Mitel
In the press

Media appearances

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Education
Coursework towards a Bachelor’s degree in Business Management
Santa Monica College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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