Al Loaiza

Initiator
DISC Type : Di

Executive Vice President of Customer Success and Operations at IKIN, Inc.

Los Angeles Metropolitan Area, United States

Overview

Al is a leader in Customer Success, Services, and Operations with extensive experience in the SaaS, UCaaS, and CCaaS sectors. He excels at building and scaling high-performing teams, from establishing post-sales infrastructure at pre-revenue startups to leading 550-person organizations at enterprise scale. Colleagues describe him as authentic, engaged, loyal, and strategic.

He built the entire customer experience and post-sales infrastructure from the ground up at a pre-revenue Mixed Reality and AI tech startup.

Personality Overview

Conviction Driven

Risk-Accepting

Impact-Oriented

They usually prefer to drive the conversation.  They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Customer Advocacy
He is driven by turning frustrated customers into loyal advocates and focuses on building customer-centric workflows.
Operational Excellence
His headline emphasizes this, and he is a certified Lean Six Sigma Black Belt focused on building repeatable, scalable systems.
Scaling Service Delivery
He has a proven track record of scaling service delivery in both early-stage startup environments and large, established enterprises.

Media Appearances

Al has no verified media appearances

Work History

8-2017
Executive Vice President of Customer Success and Operations at IKIN, Inc.
4-2014 - 8-2017
Senior Vice President of Customer Success & Operations at Vertical Communications
1-2010 - 4-2014
Vice President of Americas Client Services Delivery at Mitel

Education

Coursework towards a Bachelor’s degree in Business Management from Santa Monica College

More Information

Social Presence :

Prographics :

Exp : 16 Location : Los Angeles Metropolitan Area, United States Job Level : Leadership Designation : Executive Vice President of Customer Success and Operations at IKIN, Inc.
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Insights For Selling To Al

During A Call Or A Meeting

DO's

  • Get them to a point where they are ready to bat for your product internally
  • Look like someone who is on top of their game
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Al is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Al

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Al move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Al take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Al

Personality Compatibility


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