Alberto Buedo

Questioner
DISC Type : c

Coordinador de tutores de inicio (servicios de orientación académica) at Universitat Oberta de Catalunya

Barcelona, Catalonia, Spain

Overview

Alberto has over nine years of experience in contact center operations, progressing from an agent to management roles like Operations Manager at Sitel. He is currently the Coordinator of Start Tutors at Universitat Oberta de Catalunya, focusing on academic orientation services while pursuing a degree in Tourism.

He describes himself as a dynamic and versatile professional who is accustomed to working under pressure and is always open to learning new things. His current studies reflect a strong commitment to continuous personal and professional development, actively seeking to expand his knowledge beyond his established career.

Alberto is actively pivoting his career from the contact center industry to tourism by pursuing a new university degree while working full-time.

Personality Overview

Value Seeker

Not Easily Convinced

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to fully evaluate every situation. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Contact Center Operations
Has over nine years of experience in the field, holding positions such as Quality Assistant, Team Manager, and Operations Manager.
Academic Guidance
His current role as Coordinator of Start Tutors involves providing academic orientation services to students at the Universitat Oberta de Catalunya.
Tourism Industry
He is currently studying for a degree in Tourism, indicating a strong interest and a desired new career direction.

Media Appearances

Alberto has no verified media appearances

Work History

11-2022
Coordinador de tutores de inicio (servicios de orientación académica) at Universitat Oberta de Catalunya
9-2018 - 11-2022
Coordinador centro de asesoramiento telefónico at Universitat Oberta de Catalunya
8-2017 - 9-2018
Operations Manager Fundación Pasqual Maragall at Sitel
1-2017 - 9-2018
Operations manager Anticipa at Sitel
4-2015 - 9-2018
Team Manager Anticipa Real Estate at Sitel

Education

2013 - 2020
Grado en Turismo from Universitat Oberta de Catalunya

More Information

Social Presence :

Prographics :

Exp : 10 Location : Barcelona, Catalonia, Spain Job Level : N/A Designation : Coordinador de tutores de inicio (servicios de orientación académica) at Universitat Oberta de Catalunya
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Insights For Selling To Alberto

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alberto is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Alberto

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Alberto move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Alberto take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Alberto

Personality Compatibility


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