Alessandra Abellaneda

Activist
DISC Type : Cd

Customer Experience Leader at Pluxee Brasil

São Paulo, São Paulo, Brazil

Overview

Alessandra Abellaneda is a Customer Experience Leader at Pluxee Brasil, specializing in B2C and B2B customer service, contact center operations, and omnichannel support. With an MBA from FGV, her expertise lies in process improvement to enhance performance and efficiency. People who have worked with her often describe her as committed, dedicated, and analytical.

Alessandra is a driven professional focused on achieving results with quality and integrity. She has an entrepreneurial background, having founded AGA Consultoria e Treinamento to implement and improve contact center performance. She is also certified with the First Certificate of English (FCE) from Cambridge.

She has a strong focus on recognizing and celebrating team achievements, as seen in her public praise for her teams success in winning awards.

Personality Overview

Perfectionist

Observative

Value Conscious

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Customer Experience
Her entire career, current role, and professional headline are centered on leading and improving customer experience and care across multiple channels.
Contact Center Operations
She has extensive experience managing and improving the performance, quality, and processes of both internal and third-party contact centers.
Process Improvement
A core focus of her career has been enhancing processes to increase performance, efficiency, and adherence to contracts and regulations.

Media Appearances

Alessandra has no verified media appearances

Work History

3-2025
Customer Experience Leader at Pluxee Brasil
8-2019 - 5-2025
Customer Experience Supervisor at Pluxee Brasil
3-2019
Empreendedora at AGA Consultoria e Treinamento
6-2016 - 1-2019
Gerente Projetos e Processos at PARLA! Contact Center
3-2016 - 5-2016
Gestão de Call center / relacionamento com clientes / SAC / planejamento de vendas / Processos at Em transição de carreira na Lee Hecht Harrison

Education

2012 - 2014
Master of Business Administration (MBA) from FGV - Fundação Getulio Vargas
2002 - 2004
pos graduation from Senac

More Information

Social Presence :

Prographics :

Exp : 18 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Customer Experience Leader at Pluxee Brasil
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Insights For Selling To Alessandra

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid long winding pitches, stay objective
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alessandra is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Alessandra

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Alessandra move?

  • Their decision making speed is somewhere in the middle.
  • Can Alessandra take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Alessandra

Personality Compatibility


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