Alessandra Abellaneda in

Alessandra Abellaneda

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Customer Experience Leader at Pluxee Brasil
📍 São Paulo, São Paulo, Brazil

Alessandra Abellaneda is a Customer Experience Leader at Pluxee Brasil, specializing in B2C and B2B customer service, contact center operations, and omnichannel support. With an MBA from FGV, her expertise lies in process improvement to enhance performance and efficiency. People who have worked with her often describe her as committed, dedicated, and analytical.

Alessandra is a driven professional focused on achieving results with quality and integrity. She has an entrepreneurial background, having founded AGA Consultoria e Treinamento to implement and improve contact center performance. She is also certified with the First Certificate of English (FCE) from Cambridge.

She has a strong focus on recognizing and celebrating team achievements, as seen in her public praise for her teams success in winning awards.

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Experience
18 Years
Current Role
Customer Experience Leader
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Alessandra cares about

Customer Experience
Her entire career, current role, and professional headline are centered on leading and improving customer experience and care across multiple channels.
Contact Center Operations
She has extensive experience managing and improving the performance, quality, and processes of both internal and third-party contact centers.
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Career

Work history

3-2025
Customer Experience Leader
Pluxee Brasil
8-2019 - 5-2025
Customer Experience Supervisor
Pluxee Brasil
3-2019
Empreendedora
AGA Consultoria e Treinamento
6-2016 - 1-2019
Gerente Projetos e Processos
PARLA! Contact Center
3-2016 - 5-2016
Gestão de Call center / relacionamento com clientes / SAC / planejamento de vendas / Processos
Em transição de carreira na Lee Hecht Harrison
In the press

Media appearances

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Education
2012 - 2014
Master of Business Administration (MBA)
FGV - Fundação Getulio Vargas
2002 - 2004
pos graduation
Senac
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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