Alex Rocha

Inquirer
DISC Type : cd

Superintendente de Gestão do Cliente at Seguros Unimed

São Paulo, São Paulo, Brazil

Overview

Alex Rocha is a senior executive at Seguros Unimed with over 25 years of experience, where he leads a 400-person team dedicated to transforming the customer experience. His focus is on simplifying operations, preventing fraud, and driving strategic results. Colleagues describe him as an intelligent, ethical, and highly capable motivational leader.

He is passionate about developing people and fostering a culture of high performance and innovation within his teams. Alex frequently celebrates his teams achievements and emphasizes the importance of collaboration and dedication to drive the companys success and recognition in the market.

He has received multiple awards for his work in customer management, including the Silver award for "Personality of the Year" at the 2024 Prêmio ClienteSA.

Personality Overview

ROI Conscious

Upfront

Judgemental

They respond well to confident salespeople.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Experience
He leads initiatives to transform the customer journey, making every interaction simpler and more valuable, and has won multiple awards for his work in CX and client-focused culture.
Fraud Prevention
He has a proven track record of developing specialized teams and implementing advanced technology to detect anomalies and combat fraud in the insurance sector.
High-Performance Teams
A core part of his professional identity is developing large teams, promoting a culture of innovation, discipline, and high performance to achieve strategic goals.

Media Appearances

Alex has no verified media appearances

Work History

5-2023
Superintendente de Gestão do Cliente at Seguros Unimed
8-2022 - 5-2023
Superintendente de Regulação de Sinistros at Seguros Unimed
1-2022 - 8-2022
Superintendente de Operações Contas e Sinistros at Integra Unimed
1-2017 - 12-2021
Superintendente de operações e sinistros at Seguros Unimed
1-2017 - 12-2021
Gerente de Regulação de Sinistros at Seguros Unimed

Education

2013 - 2013
Especialização em Gestão da Atenção à Saúde from Fundação Dom Cabral
4-2025 - 6-2025
Master Corporate Venture & Open Innovation from Ecossistema Inova

More Information

Social Presence :

Prographics :

Exp : 16 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Superintendente de Gestão do Cliente at Seguros Unimed
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Insights For Selling To Alex

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alex is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Alex

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Alex move?

  • Their decision making speed is somewhere in the middle.
  • Can Alex take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Alex

Personality Compatibility


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