Alex Rocha in

Alex Rocha

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Superintendente de Gestão do Cliente at Seguros Unimed
📍 São Paulo, São Paulo, Brazil

Alex Rocha is a senior executive at Seguros Unimed with over 25 years of experience, where he leads a 400-person team dedicated to transforming the customer experience. His focus is on simplifying operations, preventing fraud, and driving strategic results. Colleagues describe him as an intelligent, ethical, and highly capable motivational leader.

He is passionate about developing people and fostering a culture of high performance and innovation within his teams. Alex frequently celebrates his teams achievements and emphasizes the importance of collaboration and dedication to drive the companys success and recognition in the market.

He has received multiple awards for his work in customer management, including the Silver award for "Personality of the Year" at the 2024 Prêmio ClienteSA.

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Experience
16 Years
Current Role
Superintendente de Gestão do Cliente
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Alex cares about

Customer Experience
He leads initiatives to transform the customer journey, making every interaction simpler and more valuable, and has won multiple awards for his work in CX and client-focused culture.
Fraud Prevention
He has a proven track record of developing specialized teams and implementing advanced technology to detect anomalies and combat fraud in the insurance sector.
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Career

Work history

5-2023
Superintendente de Gestão do Cliente
Seguros Unimed
8-2022 - 5-2023
Superintendente de Regulação de Sinistros
Seguros Unimed
1-2022 - 8-2022
Superintendente de Operações Contas e Sinistros
Integra Unimed
1-2017 - 12-2021
Superintendente de operações e sinistros
Seguros Unimed
1-2017 - 12-2021
Gerente de Regulação de Sinistros
Seguros Unimed
In the press

Media appearances

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Education
2013 - 2013
Especialização em Gestão da Atenção à Saúde
Fundação Dom Cabral
4-2025 - 6-2025
Master Corporate Venture & Open Innovation
Ecossistema Inova
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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