Luis Gabriel Reyes Escobar

Critic
DISC Type : C

Head of Commercial Operations & Enterprise Billing at COMFAMA

Medellín, Antioquia, Colombia

Overview

Luis Gabriel is a senior executive focused on transforming commercial and customer service operations. With an MBA from Northern Illinois University, he has led teams of over 1, 200 people, managed 18M+ annual interactions, and elevated customer experience across B2B and B2C sectors.

He is a certified International Professional Coach, indicating a passion for mentorship and enabling the growth of others. His professional recommendations describe him as responsible, dynamic, and committed.

Unique fact: While at Colpensiones, he administered operational budgets exceeding $120 billion Colombian Pesos annually.

Personality Overview

Critic

Precise

Objective Thinker

It is very likely that they will negotiate pricing or other important terms.  They prefer to do logical analysis and value evidence over emotions. They enjoy working alone and do not rely on others very often.

Topics They Care About

Omnichannel Transformation
He has deep experience redesigning service models for efficiency, having migrated 90% of interactions to digital channels and absorbed a 455% growth in demand in a past role.
Customer Experience
A core focus of his career, demonstrated by increasing a national pension fund's NPS score by 10 points and boosting overall customer satisfaction to 83%.
Operational Efficiency
He has a track record of reducing service times by 50% and improving advisor productivity by 30% through process redesign, automation, and strategic guidance.

Media Appearances

Luis has no verified media appearances

Work History

7-2024 - 11-2025
Head of Commercial Operations & Enterprise Billing at COMFAMA
6-2023 - 4-2024
Commercial and Service Director at Gastronova SAS
8-2021 - 3-2023
Customer Service & Experience Director at COLPENSIONES
6-2019 - 3-2023
Advisor to Commercial VP – Channels & Customer Experience at COLPENSIONES
4-2018 - 6-2019
Strategic Consultant in Service, Sales & Commercial Transformation at Guianza Inc.

Education

2014 - 2015
Master of Business Administration (M.B.A.) from Northern Illinois University
2018 - 2018
Coach profesional Internacional from FICEO

More Information

Social Presence :

Prographics :

Exp : 11 Location : Medellín, Antioquia, Colombia Job Level : N/A Designation : Head of Commercial Operations & Enterprise Billing at COMFAMA
URL has been copied!

Insights For Selling To Luis Gabriel

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Don’t forget to mention how you compare to competition on both features and pricing
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Don’t rush them till they have clearly gotten all the necessary information
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luis Gabriel is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Luis Gabriel

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Luis Gabriel move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Luis Gabriel take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Luis Gabriel

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.