Alexandra Muniz

Inquirer
DISC Type : cd

Administrador at TecBan

São Paulo, São Paulo, Brazil

Overview

Alexandra Muniz is an administrator at TecBan with a broad background in finance, strategic planning, customer service, and shared services management. Her career at TecBan includes roles as Executive Manager of Customer Service and Manager of the Shared Services Center, showcasing her diverse leadership capabilities. She holds a degree in Business Administration from FEI-SP.

She is an enthusiast of continuous learning, holding postgraduate degrees in People Management from FGV-SP and an MBA in Philosophy and Self-Knowledge from PUC-RS. Her personal motto is to always be learning and relearning, driven by a purpose to improve peoples lives through the services her company provides.

Unique fact: Alexandra combines her financial and administrative expertise with an MBA in Philosophy and Self-Knowledge.

Personality Overview

Judgemental

Upfront

Demanding

They can be nudged to make faster decisions by offering what they value.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Experience
Her background as Executive Manager of Customer Service and listed skills in client satisfaction highlight her focus on delivering excellent service and resolving customer issues effectively.
Corporate Culture
She recently facilitated a company culture dialogue, indicating a strong interest in fostering team reflection, engagement, and a positive work environment.
Continuous Learning
She recently completed a new course and holds multiple postgraduate degrees, stating that she is an enthusiast for learning and relearning.

Media Appearances

Alexandra has no verified media appearances

Work History

8-2024
Administrador at TecBan
9-2015
Gerente executiva de Atendimento at TecBan
2-2014 - 9-2015
Gerente CSC - Centro de Serviços Compartilhados at TecBan

Education

5-2021 - 2-2022
Filosofia e Auto Conhecimento from Pontifícia Universidade Católica do Rio Grande do Sul
2016 - 2018
Gestão estratégica de Pessoas from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 12 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Administrador at TecBan
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Insights For Selling To Alexandra

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Highlight the competitive differentiation of your product
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Avoid repeating yourself or making generalizations
  • Avoid long winding pitches, stay objective
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alexandra is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Alexandra

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Alexandra move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Alexandra take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Alexandra

Personality Compatibility


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