Alexandru G.

Pioneer
DISC Type : ids

Service Delivery Manager at Teleperformance

Braşov, Romania

Overview

As a Service Delivery Manager at Teleperformance, Alexandru has over a decade of experience in the outsourcing industry. He specializes in workforce management and contact center operations for clients in communication, automotive, and travel. Colleagues describe him as calm, committed, and an exceptional team-builder with superb problem-solving skills.

He recently spoke at the "TP Open Doors – Scaling for Success" event, sharing insights on business growth.

Personality Overview

Decisive But Friendly

Dynamic But Sincere

Friendly But Fast

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

Client-Centric Excellence
His headline and experience highlight a core focus on aligning service delivery with client strategic goals to ensure seamless operations and foster strong partnerships.
Operational Efficiency
A key part of his mission is to drive operational efficiency for clients, leveraging his expertise in workforce management and financial strategy.
Team Empowerment
He is passionate about empowering his team to achieve excellence, a quality supported by recommendations that praise his exceptional team-building skills.

Media Appearances

Alexandru has no verified media appearances

Work History

12-2021
Service Delivery Manager at Teleperformance
10-2019 - 12-2021
Project Manager at CGS (Computer Generated Solutions)
4-2017 - 1-2020
Team Lead at CGS (Computer Generated Solutions)
9-2019 - 11-2019
Business Development Representative at LeadGenius
9-2016 - 3-2017
Team Manager at Arvato

Education

9-2018 - 6-2021
Bachelor of Business Administration - BBA from Universitatea „Spiru Haret” din București

More Information

Social Presence :

Prographics :

Exp : 11 Location : Braşov, Romania Job Level : Middle Designation : Service Delivery Manager at Teleperformance
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Insights For Selling To Alexandru

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Keep your pitch focused on the impact but nurture the relationship too
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t be very informal during the early interactions even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alexandru is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Alexandru

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Alexandru move?

  • They are generally fast movers and can take quick decisions
  • Can Alexandru take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Alexandru

Personality Compatibility


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