ALICIA LAFARGA

Enthusiast
DISC Type : i

Customer Success Manager at Fluke Reliability

Iowa City, Iowa, United States

Overview

ALICIA has no verified overview

Personality Overview

Amiable & Agreeable

Story Driven

Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials.  They prefer to build relationships rather than staying totally transactional. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

ALICIA has no verified topics they care about

Media Appearances

ALICIA has no verified media appearances

Work History

3-2020
Customer Success Manager at Fluke Reliability
6-2018 - 2-2020
Implementation Specialist at Fluke Reliability
6-2015 - 3-2017
Senior Customer Success Manager at eMaint Enterprises
4-2014 - 6-2015
Account Manager - Solution Architect at eMaint Enterprises
2011 - 11-2013
Retirement Specialist at Transamerica

Education

Bachelor of Arts (B.A.) from University of Iowa

More Information

Social Presence :

Prographics :

Exp : 16 Location : Iowa City, Iowa, United States Job Level : Middle Designation : Customer Success Manager at Fluke Reliability
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Insights For Selling To ALICIA

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with ALICIA is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from ALICIA

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will ALICIA move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can ALICIA take some risk or not?

  • They can take some low-probability risks if needed.

You And ALICIA

Personality Compatibility


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