Aline Carvalho in

Aline Carvalho

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Real Time Operations Specialist at American Airlines
📍 São Paulo, Brazil

Aline is a results-oriented customer success professional with deep experience in the airline industry, particularly from her long tenure at American Airlines in various operational roles. She focuses on customer retention, SaaS adoption, and remote collaboration. Colleagues describe her as patient, agile, versatile, and an excellent team player.

She is passionate about continuous learning and personal development, recently completing courses in cost management strategy and emotional intelligence. Aline believes in facing challenges with optimism and enthusiasm, a mindset she actively cultivates through her educational pursuits.

Unique fact: Aline has a notable career progression within a single company, moving from front-line reservations to a Strategic Operations Specialist role at American Airlines.

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Experience
12 Years
Current Role
Real Time Operations Specialist
Job Level
Junior
Location
São Paulo, Brazil
Personality Overview

How Aline shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Aline cares about

Customer Success
Her career is focused on driving customer adoption, reducing churn, and helping clients succeed, leveraging strong problem-solving and communication skills.
Airline Operations
Possesses extensive, hands-on experience in airline operations, including reservations, payroll, maintenance contracts, and real-time operational coordination at American Airlines.
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Career

Work history

2-2022
Real Time Operations Specialist
American Airlines
8-2017 - 1-2022
Administrative Assistant
American Airlines
8-2015 - 7-2017
Employee Liaison
American Airlines
8-2013 - 7-2015
Reservation Agent
American Airlines
9-2012 - 5-2013
Front Desk Receptionist
Hotel Nacional Inn Poços de Caldas
In the press

Media appearances

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Education
2018 - 2021
Bachelor's degree
Centro Universitário FMU | FIAM-FAAM
9-2008 - 6-2012
High School Diploma
Academy of Our Lady of Good Counsel High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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