Carlos Rodrigues

Activist
DISC Type : Cd

Sales Representative at American Airlines

São Paulo, Brazil

Overview

Carlos Rodrigues is a bilingual professional with over seven years of experience in customer-centric roles across aviation, finance, and technology. He specializes in operations leadership, project management, and enhancing customer satisfaction, currently serving as a Sales Representative at American Airlines. He holds a degree in Project Management from Collège National de science et technologie.

Based on his stated interests, Carlos follows major global corporations, particularly in the consulting and entertainment sectors. He has a keen interest in both process-driven environments and creative, customer-facing brands like The Walt Disney Company, suggesting an appreciation for both operational excellence and magical customer experiences.

His career uniquely spans hands-on logistics and site leadership at Airbus to frontline customer service and sales in the airline industry.

Personality Overview

Perfectionist

Value Conscious

Logical And Quick

They care equally about the product and its potential impact.  They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Experience
A core theme throughout his career, from finance at Bradesco to his current role at American Airlines, with a focus on achieving high CSAT scores.
Operations Leadership
Demonstrated through his past role as a Site Lead at Airbus, where he oversaw logistics, managed cross-functional teams, and drove process improvements.
Process Improvement
He has a background as a Process and Quality Analyst, with skills in Kanban and a focus on driving continuous improvements to boost operational efficiency.

Media Appearances

Carlos has no verified media appearances

Work History

3-2025
Sales Representative at American Airlines
11-2023 - 1-2025
Site Lead at Airbus
5-2023 - 11-2023
Crib Attendant at US Tool Group
5-2018 - 7-2022
Customer Service Specialist at Bradesco
1-2017 - 5-2018
Analyst Monitoring at TIVIT

Education

8-2022 - 8-2023
Project Management from Collège National de science et technologie
2-2013 - 12-2015
High School Diploma from Colégio Padre Anchieta

More Information

Social Presence :

Prographics :

Exp : 8 Location : São Paulo, Brazil Job Level : Junior Designation : Sales Representative at American Airlines
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Insights For Selling To Carlos

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carlos is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Carlos

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Carlos move?

  • Their decision making speed is somewhere in the middle.
  • Can Carlos take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Carlos

Personality Compatibility


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