Aline Stefanote

Researcher
DISC Type : Cs

Customer Relation Manager at BMW at BMW

São Paulo, São Paulo, Brazil

Overview

Aline Stefanote is an automotive specialist with over 24 years of industry experience, including a decade at BMW. As Aftersales Area Manager, she excels in dealer performance management using the GPM methodology. Colleagues describe her as talented, dedicated, and highly qualified.

She is passionate about fostering collaboration and elevating standards by connecting teams to share insights and strategies. Aline values recognizing excellence, celebrating achievements in customer satisfaction, and creating enriching experiences for top performers. She actively expands her knowledge by networking with professionals from various markets.

In 2023, she implemented approximately 150 strategic action plans that achieved an impressive 80% success rate.

Personality Overview

ROI Seeker

Perfectionist

Process Focused

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They tend to be clear about their needs and limitations and are unlikely to promise too much. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Customer Experience
Her career includes managing customer relations and focusing on satisfaction KPIs. She celebrates and rewards top performance in customer service excellence within the dealer network.
Aftersales Performance
Her current role focuses on steering dealer aftersales performance. She recently attended a National Aftersales Conference to gain valuable insights into customer support and industry trends.
Dealer Collaboration
Actively fosters knowledge sharing between dealerships, organizing visits to exchange valuable insights, align strategies, and strengthen the overall network's performance and standards.

Media Appearances

Aline has no verified media appearances

Work History

9-2014
Customer Relation Manager at BMW at BMW
2-2010 - 8-2014
Consultor comercial at Volkswagen do Brasil
1-2005 - 8-2010
Analista at Volkswagen do Brasil

Education

2018 - 2019
Specialized Course from FIELD FORCE CERTIFICATION
2018 - 2018
HPMA course (High Performance management in Aftersales) from BMW HPMA

More Information

Social Presence :

Prographics :

Exp : 21 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Customer Relation Manager at BMW at BMW
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Insights For Selling To Aline

During A Call Or A Meeting

DO's

  • Use phrases like 'results based on data', 'measurable proof', 'X% growth' etc.
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions
  • If they are not asking many questions, nudge them to ask questions rather than just starting to talk yourself

DONT's

  • Give it some time before you try to build rapport and a relationship, it doesn't come to them naturally
  • Don’t overhype the product/pitch, keep it measured
  • Avoid emotional and informal language, stay objective and to the point instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aline is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Aline

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Aline move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Aline take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Aline

Personality Compatibility


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