Aliny Penrose in

Aliny Penrose

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Head of Customer Operations at Sling Money
📍 St Albans, England, United Kingdom

Aliny Penrose leads customer operations at Sling Money, where she focuses on optimizing processes for payments with stablecoins. With an MTech and executive education from the University of Cambridge, she specializes in operational planning and business process improvement. Colleagues describe her as hardworking, dedicated, inspiring, and versatile.

Aliny is passionate about fostering a positive work environment and is deeply invested in her teams success. She is also focused on creating a strong connection with users, spearheading efforts to build and engage the companys customer community, particularly within Brazil.

She previously played a key role in building a next-generation digital bank for the MENA region.

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Experience
10 Years
Current Role
Head of Customer Operations
Job Level
Mid-senior
Location
St Albans, England, United Kingdom
Personality Overview

How Aliny shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Aliny cares about

Operational Efficiency
Her core focus involves designing and optimizing processes to enhance efficiency and customer satisfaction in dynamic financial ecosystems.
Stablecoin Payments
Currently leads customer operations at Sling Money, with a specific focus on leveraging stablecoins for payment processes.
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Career

Work history

4-2024
Head of Customer Operations
Sling Money
1-2023 - 4-2024
Lead Operations Manager
Stealth Startup
9-2022 - 3-2023
Senior Operations Manager
Freelance
2-2022 - 9-2022
Senior Operations Manager
Uncapped
7-2021 - 2-2022
Customer Support Manager
Uncapped
In the press

Media appearances

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Education
Executive
University of Cambridge
2016 - 2018
Master of Technology - MTech
Federal University of Rio de Janeiro
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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