Aliny Penrose

Evaluator
DISC Type : sdc

Head of Customer Operations at Sling Money

St Albans, England, United Kingdom

Overview

Aliny Penrose leads customer operations at Sling Money, where she focuses on optimizing processes for payments with stablecoins. With an MTech and executive education from the University of Cambridge, she specializes in operational planning and business process improvement. Colleagues describe her as hardworking, dedicated, inspiring, and versatile.

Aliny is passionate about fostering a positive work environment and is deeply invested in her teams success. She is also focused on creating a strong connection with users, spearheading efforts to build and engage the companys customer community, particularly within Brazil.

She previously played a key role in building a next-generation digital bank for the MENA region.

Personality Overview

Hard To Convince

Thorough Evaluator

Quality Focused

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Operational Efficiency
Her core focus involves designing and optimizing processes to enhance efficiency and customer satisfaction in dynamic financial ecosystems.
Stablecoin Payments
Currently leads customer operations at Sling Money, with a specific focus on leveraging stablecoins for payment processes.
FinTech Innovation
Has extensive experience in the lending, banking, and crypto spaces, including contributing to the development of a next-generation digital bank.

Media Appearances

Aliny has no verified media appearances

Work History

4-2024
Head of Customer Operations at Sling Money
1-2023 - 4-2024
Lead Operations Manager at Stealth Startup
9-2022 - 3-2023
Senior Operations Manager at Freelance
2-2022 - 9-2022
Senior Operations Manager at Uncapped
7-2021 - 2-2022
Customer Support Manager at Uncapped

Education

Executive from University of Cambridge
2016 - 2018
Master of Technology - MTech from Federal University of Rio de Janeiro

More Information

Social Presence :

Prographics :

Exp : 10 Location : St Albans, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Operations at Sling Money
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Insights For Selling To Aliny

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Be prepared for comments or questions that are critical of your product or your claims
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aliny is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Aliny

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Aliny move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Aliny take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Aliny

Personality Compatibility


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