Alison Watts

Examiner
DISC Type : cs

Sr Manager, IT Global Service Management at Farnell GmbH

Germany

Overview

Alison Watts is a Senior Manager of IT Global Service Management at Farnell GmbH, where she defines ITSM strategy and governs global operations. With a background in IT service desk leadership, she is an expert in implementing ITIL-aligned processes and driving automation to enhance service reliability and user experience.

Alison is a proactive continuous learner, recently completing certifications in cutting-edge topics like Agentic AI and Microsoft Copilot. Her interest in professional development is also demonstrated by her completion of courses such as "Unconscious Bias", showing a commitment to both technological and interpersonal skills.

She holds an ITIL 4 Specialist certification in Driving Stakeholder Value, highlighting her focus on delivering tangible business outcomes.

Personality Overview

Late Adopter

Unexpressive

Tough To Convince

They do not like taking risks at all and go for proven options in the end.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They tend to have clarity about their needs and constraints, and are unlikely to over-promise.

Topics They Care About

AI in Business
Recently completed certifications in "Agentic AI: Business Implications and Ethical Insights" and "Microsoft Copilot: The Art of Prompt Writing".
IT Service Management
Defines and governs ITSM strategy for Farnell's global operations, and holds multiple ITIL 4 certifications, including Foundation and Specialist.
Service Automation
Her role includes driving the adoption of automation and self-service solutions to significantly improve the user experience.

Media Appearances

Alison has no verified media appearances

Work History

1-2026
Sr Manager, IT Global Service Management at Farnell GmbH
4-2011 - 1-2026
Global Service Desk Manager at Premier Farnell
11-2006 - 4-2011
IT Service Desk Team Leader at CPP
4-1996 - 11-2006
IT Service Desk Team Leader at DLA Piper
9-1991 - 4-1996
Word Processor at Hammond Suddards

Education

Alison has no verified education history

More Information

Social Presence :

Prographics :

Exp : 34 Location : Germany Job Level : Middle Designation : Sr Manager, IT Global Service Management at Farnell GmbH
URL has been copied!

Insights For Selling To Alison

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Ask them which other stakeholders would be important for this purchase decision
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alison is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Alison

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Alison move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Alison take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Alison

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.