Alison Watts in

Alison Watts

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Sr Manager, IT Global Service Management at Farnell GmbH
📍 Germany

Alison Watts is a Senior Manager of IT Global Service Management at Farnell GmbH, where she defines ITSM strategy and governs global operations. With a background in IT service desk leadership, she is an expert in implementing ITIL-aligned processes and driving automation to enhance service reliability and user experience.

Alison is a proactive continuous learner, recently completing certifications in cutting-edge topics like Agentic AI and Microsoft Copilot. Her interest in professional development is also demonstrated by her completion of courses such as "Unconscious Bias", showing a commitment to both technological and interpersonal skills.

She holds an ITIL 4 Specialist certification in Driving Stakeholder Value, highlighting her focus on delivering tangible business outcomes.

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Experience
34 Years
Current Role
Sr Manager, IT Global Service Management
Job Level
Middle
Location
Germany
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Alison cares about

AI in Business
Recently completed certifications in "Agentic AI: Business Implications and Ethical Insights" and "Microsoft Copilot: The Art of Prompt Writing".
IT Service Management
Defines and governs ITSM strategy for Farnell's global operations, and holds multiple ITIL 4 certifications, including Foundation and Specialist.
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Career

Work history

1-2026
Sr Manager, IT Global Service Management
Farnell GmbH
4-2011 - 1-2026
Global Service Desk Manager
Premier Farnell
11-2006 - 4-2011
IT Service Desk Team Leader
CPP
4-1996 - 11-2006
IT Service Desk Team Leader
DLA Piper
9-1991 - 4-1996
Word Processor
Hammond Suddards
In the press

Media appearances

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Education

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Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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