Alshaymaa Elmahdy

Wildcard
DISC Type : cis

Operations Manager at CCI Global

Alexandria, Egypt

Overview

Alshaymaa Elmahdy is a bilingual Operations Manager at CCI Global with over four years of expertise in contact center and customer service operations. A graduate of Pharos University, she is certified in Six Sigma (White Belt) and has experience with GDS systems from her time with Expedia group contracts.

She is passionate about professional development, celebrating career milestones such as promotions and work anniversaries. Her focus on growth is a recurring theme in her professional journey.

She has a specific expertise in building and leading Spanish-speaking customer support teams based in Alexandria, Egypt.

Personality Overview

Requires Proof

Curious But Skeptical

ROI Driven

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

Customer Experience
Her career is centered on supervising support advisors to provide top-notch customer experience and ensure high-quality service.
Team Leadership
She has experience as a Spanish team leader and an Operations Team Manager, overseeing teams of up to 20 advisors.
Talent Recruitment
Actively involved in hiring, she frequently posts job opportunities for Spanish-speaking professionals in Alexandria.

Media Appearances

Alshaymaa has no verified media appearances

Work History

8-2025
Operations Manager at CCI Global
11-2024
Operations Team Manger at Octopus Outsourcing
6-2024
Spanish CSR at Octopus Outsourcing
2-2024 - 6-2024
Assistant Team Manager at Xceed
5-2022 - 2-2024
Spanish customer service Advisor at Concentrix

Education

2017 - 2021
graduate from Pharos University in Alexandria

More Information

Social Presence :

Prographics :

Exp : 4 Location : Alexandria, Egypt Job Level : Middle Designation : Operations Manager at CCI Global
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Insights For Selling To Alshaymaa

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alshaymaa is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Alshaymaa

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Alshaymaa move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Alshaymaa take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Alshaymaa

Personality Compatibility


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