Alshaymaa Elmahdy in

Alshaymaa Elmahdy

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Operations Manager at CCI Global
📍 Alexandria, Egypt

Alshaymaa Elmahdy is a bilingual Operations Manager at CCI Global with over four years of expertise in contact center and customer service operations. A graduate of Pharos University, she is certified in Six Sigma (White Belt) and has experience with GDS systems from her time with Expedia group contracts.

She is passionate about professional development, celebrating career milestones such as promotions and work anniversaries. Her focus on growth is a recurring theme in her professional journey.

She has a specific expertise in building and leading Spanish-speaking customer support teams based in Alexandria, Egypt.

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Experience
4 Years
Current Role
Operations Manager
Job Level
Middle
Location
Alexandria, Egypt
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Alshaymaa cares about

Customer Experience
Her career is centered on supervising support advisors to provide top-notch customer experience and ensure high-quality service.
Team Leadership
She has experience as a Spanish team leader and an Operations Team Manager, overseeing teams of up to 20 advisors.
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Career

Work history

8-2025
Operations Manager
CCI Global
11-2024
Operations Team Manger
Octopus Outsourcing
6-2024
Spanish CSR
Octopus Outsourcing
2-2024 - 6-2024
Assistant Team Manager
Xceed
5-2022 - 2-2024
Spanish customer service Advisor
Concentrix
In the press

Media appearances

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Education
2017 - 2021
graduate
Pharos University in Alexandria
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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