Amanda Graham

Go-getter
DISC Type : d

Head of Customer Operations at Brook Green Supply Ltd

Greater Norwich Area, United Kingdom

Overview

Amanda is an executive leader and the Head of Customer Operations at Brook Green Supply, specializing in customer experience transformation. Described as an outstanding and customer-focused leader, she has a proven track record of building award-winning contact centre teams and delivering major change projects for global companies.

While leading the Customer Experience program at Zip Water UK, Amanda spearheaded an initiative that dramatically lifted the companys Net Promoter Score (NPS) from +2 to +73 in three years.

Personality Overview

Fast-Paced

Direct & Candid

Decisive

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They care equally about the product and its potential impact. They respond well to confident salespeople.

Topics They Care About

CX Transformation
Her career is centered on transforming customer experience, using customer and colleague feedback to drive continuous improvement and profitable success.
Net Promoter Score (NPS)
Led a program at Zip Water UK that dramatically improved NPS from +2 to +73 by focusing on root cause analysis and CX culture.
Contact Centre Leadership
Has extensive experience building and leading high-performing, award-winning contact centre sales and service teams of up to 100 FTE.

Media Appearances

Amanda has no verified media appearances

Work History

4-2023
Head of Customer Operations at Brook Green Supply Ltd
4-2018 - 12-2022
Head Of Customer Experience (B2B / B2C Service sustainable drinking water solutions) at Zip Water UK
1-2017 - 12-2017
Service Transformation Manager (Parcel Courier / Logistics Service) at Contact at Jaywing
9-2015 - 12-2016
Performance Delivery Manager (Parcel Courier / Logistics Service) at Contact at Jaywing
11-2014 - 9-2015
Account Manager (Credit Card Sales) at Vanquis Bank

Education

Amanda has no verified education history

More Information

Social Presence :

Prographics :

Exp : 27 Location : Greater Norwich Area, United Kingdom Job Level : Mid-senior Designation : Head of Customer Operations at Brook Green Supply Ltd
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Insights For Selling To Amanda

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Be crisp while making the pitch
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Refrain from asking too many questions
  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amanda is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Amanda

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Amanda move?

  • Their decision making speed is somewhere in the middle.
  • Can Amanda take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Amanda

Personality Compatibility


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