Amanda Graham in

Amanda Graham

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Head of Customer Operations at Brook Green Supply Ltd
📍 Greater Norwich Area, United Kingdom

Amanda is an executive leader and the Head of Customer Operations at Brook Green Supply, specializing in customer experience transformation. Described as an outstanding and customer-focused leader, she has a proven track record of building award-winning contact centre teams and delivering major change projects for global companies.

While leading the Customer Experience program at Zip Water UK, Amanda spearheaded an initiative that dramatically lifted the companys Net Promoter Score (NPS) from +2 to +73 in three years.

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Experience
27 Years
Current Role
Head of Customer Operations
Job Level
Mid-senior
Location
Greater Norwich Area, United Kingdom
Personality Overview

How Amanda shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Amanda cares about

CX Transformation
Her career is centered on transforming customer experience, using customer and colleague feedback to drive continuous improvement and profitable success.
Net Promoter Score (NPS)
Led a program at Zip Water UK that dramatically improved NPS from +2 to +73 by focusing on root cause analysis and CX culture.
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Career

Work history

4-2023
Head of Customer Operations
Brook Green Supply Ltd
4-2018 - 12-2022
Head Of Customer Experience (B2B / B2C Service sustainable drinking water solutions)
Zip Water UK
1-2017 - 12-2017
Service Transformation Manager (Parcel Courier / Logistics Service)
Contact at Jaywing
9-2015 - 12-2016
Performance Delivery Manager (Parcel Courier / Logistics Service)
Contact at Jaywing
11-2014 - 9-2015
Account Manager (Credit Card Sales)
Vanquis Bank
In the press

Media appearances

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Education

Amanda has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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