Janay S.

Questioner
DISC Type : c

Customer Relationship Manager at Brook Green Supply

London, England, United Kingdom

Overview

Janay is an experienced customer service leader within the utilities industry, currently serving as a Client Experience Team Leader. She is proficient in various client systems, including Salesforce, Junifer, and ERS, and focuses on account management and team development. She is a graduate of Holywells High School.

Outside of her professional life, Janay has a background in the creative arts, having studied Art and Design at New Suffolk College. This suggests a personal interest in creative expression and aesthetics, complementing her analytical roles in the utilities sector.

Unique fact: Janay previously worked as a Warrant Operations Specialist, where she liaised directly with warrant officers.

Personality Overview

Price-Sensitive

Not Easily Convinced

Systematic

They prefer to do thorough analysis of any situation.  It is quite likely of them to ask for pricing or other concessions. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Client Experience
Her career progression is centered on client-facing roles, culminating in her current position as Client Experience Team Leader at Brook Green Supply.
Team Training
She has consistently been responsible for creating training materials and training new team members in previous roles at both Bulb and npower Business Solutions.
Operational Efficiency
At npower, she was actively involved in projects to reduce backlogs of failed bills and service tickets, demonstrating a focus on process improvement.

Media Appearances

Janay has no verified media appearances

Work History

1-2025
Customer Relationship Manager at Brook Green Supply
4-2024 - 1-2026
Client Experience Team Leader at Brook Green Supply
3-2023 - 4-2024
Client Relationship Manager at Brook Green Supply
7-2022 - 3-2023
Warrant Operations Specialist at Bulb
12-2021 - 6-2022
Billing Analyst at npower Business Solutions

Education

2008 - 2010
Art and Design from New Suffolk College
2003 - 2008
High School/Secondary Certificate Programs from Holywells High School

More Information

Social Presence :

Prographics :

Exp : 16 Location : London, England, United Kingdom Job Level : Middle Designation : Customer Relationship Manager at Brook Green Supply
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Insights For Selling To Janay

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasise more on facts and measurable benefits

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Janay is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Janay

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Janay move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Janay take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Janay

Personality Compatibility


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