Amanda King, PMP, CSM

Observer
DISC Type : ci

System Analyst at GSA

United States

Overview

Amanda is a Business System Analyst with over six years of experience in system implementations and integrations across public and private sectors. A certified PMP and CSM, she specializes in translating business needs into technical requirements. She holds both a Masters and Bachelor of Science from the University of Maryland Global Campus.


Her key expertise lies in leveraging the ServiceNow platform, having recently earned her ServiceNow Certified System Administrator (CSA) and Automated Test Framework (ATF) Micro-Certification in 2025 to complement her hands-on experience.

Personality Overview

Curious

Assertive

Example Seeker

They often ask many questions and rely heavily on information and documentation.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

ServiceNow Optimization
Her experience as a ServiceNow Business Analyst and recent 2025 CSA and ATF certifications highlight a deep focus on mastering and improving this platform.
Business Transformation
Her professional headline is "Driving Business Transformation, " showing she connects her technical systems analysis to broader strategic business goals.
End-to-End UAT
Leads all testing activities in her current role, focusing on planning, managing deliverables, and ensuring user acceptance testing aligns with business objectives.

Media Appearances

Amanda has no verified media appearances

Work History

6-2020
System Analyst at GSA
5-2019 - 6-2020
ServiceNow Business Analyst at Skyline Technology Solutions
10-2015 - 5-2019
Accounting Systems Analyst at Federal Retirement Thrift Investment Board
10-2013 - 10-2015
Accounting Technician at Federal Retirement Thrift Investment Board

Education

Master of Science - MS from University of Maryland Global Campus
Bachelor of Science - BS from University of Maryland Global Campus

More Information

Social Presence :

Prographics :

Exp : 12 Location : United States Job Level : Middle Designation : System Analyst at GSA
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Insights For Selling To Amanda

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Share testimonials from known people and give multiple examples of product value
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amanda is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Amanda

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Amanda move?

  • They like to analyze well and then make their decisions.
  • Can Amanda take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Amanda

Personality Compatibility


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