Amanda Salgado de Souza

Critic
DISC Type : C

Analista de Melhoria Contínua | CX at Mycon

São Paulo, Brazil

Overview

Amanda is a Customer Experience and Continuous Improvement Analyst with over five years of experience optimizing operations. At Nubank, she led the implementation of four new collection partners, and now enhances the customer journey at Mycon. Colleagues describe her as proactive, empathetic, and a clear communicator, with a degree from Universidade Federal do ABC.

Amanda finds a unique connection between her professional life and her technical degree in Gastronomy. She sees a direct parallel in the meticulous processes required for both culinary arts and enhancing customer experience, showing a deep-rooted appreciation for well-structured systems and efficiency in all aspects of her life.

She relates her technical degree in Gastronomy to her work in customer experience through a shared foundation in process optimization.

Personality Overview

Negotiator

Precise

Objective Thinker

They enjoy working alone and do not rely on others very often.  Unless the value is proven by data, they are unlikely to value fancy features. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Journey Optimization
Her current role at Mycon focuses on making the customer journey more fluid and optimized, a core motivation in her career.
Continuous Improvement
A central theme in her career, holding titles like Continuous Improvement Analyst and possessing skills in methodologies like Lean Six Sigma.
BPO Performance
She has direct experience in the governance of external collection partners at Nubank, focusing on performance KPIs and process alignment.

Media Appearances

Amanda has no verified media appearances

Work History

5-2025
Analista de Melhoria Contínua | CX at Mycon
8-2022 - 10-2024
Analista de Projetos e Melhoria Contínua at Nubank
3-2020 - 8-2022
Analista de Customer Experience Pleno at Nubank
8-2019 - 3-2020
Analista de Customer Experience at Nubank
2018 - 2019
Analista de Customer Experience at Veek

Education

2012 - 2014
Bacharelado from Universidade Federal do ABC
Scrum Green Belt from Escola DNC

More Information

Social Presence :

Prographics :

Exp : 14 Location : São Paulo, Brazil Job Level : N/A Designation : Analista de Melhoria Contínua | CX at Mycon
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Insights For Selling To Amanda

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be formal and objective, they will appreciate it more
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Do not use very emotional or colorful language
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amanda is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Amanda

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Amanda move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Amanda take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Amanda

Personality Compatibility


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