Amit Khanna in

Amit Khanna

Editor · DISC type CS
EVP and Chief Claims & Service Officer, U.S. Retail Markets at Liberty Mutual Insurance
📍 Greater Boston, United States

Amit Khanna is the EVP and Chief Claims & Service Officer for U.S. Retail Markets at Liberty Mutual, a company he joined in 2004. He leads over 10,000 employees in claims and customer service. Described by colleagues as an empathetic leader, he holds an MBA from Bentley University and has deep expertise in property and auto claims.

In 2023, the teams Amit now leads processed over 1.4 million claims and handled more than 19 million customer service calls.

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Experience
4 Years
Current Role
EVP and Chief Claims & Service Officer, U.S. Retail Markets
Job Level
Leadership
Location
Greater Boston, United States
Personality Overview

How Amit shows up

Self-Disciplined
Late Adopter
Fact-Driven

The only way to convince them is by showing them examples and ample proof. Being observant comes to them naturally. They do not like taking risks at all and go for proven options in the end.

Priorities

Topics Amit cares about

Claims Innovation
He is tasked with evolving and innovating the claims organization to provide superior service to customers and agents.
Operational Leadership
Oversees the strategic and operational direction for a team of more than 10,000 employees in claims and customer service.
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Career

Work history

3-2024
EVP and Chief Claims & Service Officer, U.S. Retail Markets
Liberty Mutual Insurance
1-2024 - 3-2024
SVP and Manager, U.S. Property Claims, U.S. Retail Markets
Liberty Mutual Insurance
1-2022 - 12-2023
SVP and Manager, U.S. Auto Physical Damage (APD) Claims, Global Retail Markets
Liberty Mutual Insurance
In the press

Media appearances

Liberty Mutual Insurance Appoints Amit Khanna Chief Claims & Service Officer, US Retail Markets. Featured in Liberty Mutual Group
See now
Liberty Mutual Insurance picks key internal hire. Featured in Insurance Business Magazine
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Education
2002 - 2004
Master of Business Administration (MBA)
Bentley University
Bachelor of Business Administration (BBA)
University of Madras
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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