Amit Khanna in

Amit Khanna

Login to view DISC.
EVP and Chief Claims & Service Officer, U.S. Retail Markets at Liberty Mutual Insurance
📍 Greater Boston, United States

Amit Khanna is the EVP and Chief Claims & Service Officer for U.S. Retail Markets at Liberty Mutual, a company he joined in 2004. He leads over 10,000 employees in claims and customer service. Described by colleagues as an empathetic leader, he holds an MBA from Bentley University and has deep expertise in property and auto claims.

In 2023, the teams Amit now leads processed over 1.4 million claims and handled more than 19 million customer service calls.

Read the full overview →
Experience
4 Years
Current Role
EVP and Chief Claims & Service Officer, U.S. Retail Markets
Job Level
Leadership
Location
Greater Boston, United States
Personality Overview

How Amit shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Amit cares about

Claims Innovation
He is tasked with evolving and innovating the claims organization to provide superior service to customers and agents.
Operational Leadership
Oversees the strategic and operational direction for a team of more than 10,000 employees in claims and customer service.
+5 more topics Login to view topics
Career

Work history

3-2024
EVP and Chief Claims & Service Officer, U.S. Retail Markets
Liberty Mutual Insurance
1-2024 - 3-2024
SVP and Manager, U.S. Property Claims, U.S. Retail Markets
Liberty Mutual Insurance
1-2022 - 12-2023
SVP and Manager, U.S. Auto Physical Damage (APD) Claims, Global Retail Markets
Liberty Mutual Insurance
In the press

Media appearances

Liberty Mutual Insurance Appoints Amit Khanna Chief Claims & Service Officer, US Retail Markets. Featured in Liberty Mutual Group
See now
Liberty Mutual Insurance picks key internal hire. Featured in Insurance Business Magazine
+1 more appearances Login to view media
Education
2002 - 2004
Master of Business Administration (MBA)
Bentley University
Bachelor of Business Administration (BBA)
University of Madras
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Liberty Mutual Insurance Employees

Explore more public profiles from related professionals.

Emily Lyons
Emily Lyons
Chief Enterprise Data & Data Science Officer
Liberty Mutual Insurance
AC
AJ Colbert, CFA, CPCU
President, North America Programs and Delegated Authority
Liberty Mutual Insurance
 Neal Bhatnagar, ARM
Neal Bhatnagar, ARM
President of Major Accounts, Global Risk Solutions North America
Liberty Mutual Insurance
 Conrado Sterling González
Conrado Sterling González
Technical Director & Office Head
Liberty Mutual Insurance

More profiles

Discover additional public profiles from our index.

Meg Sutton
Meg Sutton
Chief Operating Officer, Global Risk Solutions, North America
Liberty Mutual Insurance
 Saverio Gradassi
Saverio Gradassi
Executive Director HSE and Sustainability, Industrial and Energy Technology
Baker Hughes
JB
Joy Balogh
Office Manager
Marylands Best Remodeling
 Jason Sprung
Jason Sprung
Senior Financial Advisor
Bridgehaven Financial Advisor - Wells Fargo Advisors Financial Network
Unlock the full playbookSee exactly how to sell to Amit. Free, 10 seconds.