Amitt Sharma

Captain
DISC Type : DS

Chief Customer Officer at Snapmint

Bengaluru, Karnataka, India

Overview

Amitt Sharma is the Chief Customer Officer at Snapmint, specializing in P&L management and business strategy for E-commerce, MarTech, and FinTech sectors. A graduate of PES University and IIM Bangalore, colleagues describe him as an astute thinker, detail-oriented, and a committed leader who excels at solving complex customer problems.

Beyond his executive role, Amitt has a passion for music and has collaborated with peers on musical projects. He is also focused on mentorship and building high-performing teams, personally driving the hiring for key roles within his organization to shape its growth trajectory from the ground up.

Unique fact: He was a founding member of the Global Customer Success and Delivery team at Observe. AI, helping scale the company from its seed stage through to its Series B funding.

Personality Overview

Output-Driven

Consummate Professional

Planner & Achiever

They are very professional in their approach and can weigh multiple perspectives together.  They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

E-commerce Affordability
He actively analyzes shopper mindsets around EMI and 'Pay-in-Parts' options, viewing them as a core engine for driving conversions rather than just a checkout feature.
Customer Value Messaging
Based on direct customer feedback, he is focused on ensuring his company's value proposition is clearly and effectively communicated to the market.
Customer Journey Mapping
His role involves leading the entire customer lifecycle, from lead generation and onboarding to retention and advocacy, with a focus on delivering value at every stage.

Media Appearances

Amitt has no verified media appearances

Work History

1-2024
Chief Customer Officer at Snapmint
2-2022 - 1-2024
Chief Customer Officer at GoKwik
3-2021 - 3-2022
Senior Director of Customer Success at MoEngage Inc.
3-2019 - 3-2021
Head of Customer Success (Founding Member) at Observe.AI
2-2018 - 3-2019
Director - Success and Client Services at Sprinklr

Education

1-2025 - 1-2026
Strategic Leadership Program from Indian Institute of Management Bangalore
4-2003 - 1-2007
B.E. from PES University

More Information

Social Presence :

Prographics :

Exp : 7 Location : Bengaluru, Karnataka, India Job Level : Leadership Designation : Chief Customer Officer at Snapmint
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Insights For Selling To Amitt

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amitt is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Amitt

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Amitt move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Amitt take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Amitt

Personality Compatibility


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