Amy F.

Inquirer
DISC Type : cd

Executive Director of Operations at Mercy

Springfield, Missouri, United States

Overview

Amy F. is the Executive Director of Operations at Mercy, where she has progressed through several leadership roles. She focuses on expanding service access and enhancing patient satisfaction, holding a Masters of Health Administration from Missouri State University.

Outside of her healthcare career, Amy is a certified StrongFirst Level 1 Instructor and has a background as an assistant volleyball coach. This unique combination highlights a personal passion for fitness, strength training, and coaching.

She is a certified StrongFirst Level 1 Instructor, demonstrating an expertise in kettlebell and strength training.

Personality Overview

Upfront

Demanding

Hard To Convince

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Healthcare Operations
Her career has focused on improving clinic operations, shown by expanding walk-in programs by 107% and leading patient satisfaction initiatives at Mercy.
Cardiovascular Care
Her recent activity shows a strong focus on promoting Mercy's cardiology services, including heart failure programs and calcium screenings for the community.
Community Leadership
She is an active participant in community development programs, such as her recent involvement with Leadership Springfield-Access Class 17.

Media Appearances

Mercy Clinic Fort Smith Names New Chief Operating Officer. Featured in 5NEWS

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EXCLUSIVE: Mercy Health promotes key leader. Featured in Cincinnati Business Courier (BizJournals)

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Work History

5-2023
Executive Director of Operations at Mercy
1-2021 - 7-2023
Director Of Operations at Mercy
10-2019 - 1-2021
Administrative Practice Manager at Mercy
7-2004 - 12-2004
Assistant Volleyball Coach at Springfield Catholic High School
1-2001 - 12-2002
Assistant Manager at Cellular Mobile Systems & Paging-ATT Authorized Dealer

Education

1-2018 - 12-2020
Master's of Health Administration- MHA from Missouri State University
2000 - 2004
BS from Missouri Southern State University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Springfield, Missouri, United States Job Level : Senior Designation : Executive Director of Operations at Mercy
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Insights For Selling To Amy

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Tell them that you are there to help them create visible impact within their organization
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Don't try too hard to get friendly, let it happen with time
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amy is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Amy

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Amy move?

  • Their decision making speed is somewhere in the middle.
  • Can Amy take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Amy

Personality Compatibility


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