Amy Hatfield in

Amy Hatfield

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Director of Operations at cpITelecom
📍 Cameron, West Virginia, United States

Amy Hatfield is a results-oriented Director of Operations at cpITelecom with over a decade of experience in telecommunications and UCaaS. She specializes in leading high-performing technical teams and aligning service delivery with organizational goals. Amy holds multiple advanced certifications in MiVoice Business solutions from Mitel. People often describe her as professional, thorough, and talented.

Amy has a proven track record of managing complex projects, including a multi-site Mitel system conversion for a major client, Coca-Cola Beverages Northeast. She is committed to continuous professional growth and fostering a culture of excellence and accountability within her teams.

She recently progressed from Mitel System Engineer to Director of Operations within the same company, cpITelecom.

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Current Role
Director of Operations
Location
Cameron, West Virginia, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Amy cares about

Mitel UCaaS Solutions
Her entire career at cpITelecom and Windstream has focused on implementing and supporting Mitel UCaaS systems. She holds several advanced Mitel certifications.
Operational Excellence
She is responsible for driving strategic service delivery and is known for her focus on innovation and operational excellence to achieve business goals.
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Career

Work history

6-2025
Director of Operations
cpITelecom
9-2023 - 5-2025
Mitel System Engineer
cpITelecom
7-2020 - 9-2023
Telecommunications Architect for Mitel and TalkDesk
Windstream
5-2018 - 6-2020
Manager Engineering - Mitel UCaaS
Windstream
11-2017 - 5-2018
Team Lead
Windstream
In the press

Media appearances

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Education
1997 - 1999
Associate
ITT Technical Insitute
1995 - 1996
Education details unavailable
Wheeling University
1991 - 1995
Education details unavailable
Weir High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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