Amy Prins

Enigma
DISC Type : icd

Director of Customer Renewals at NEOGOV

Greater Chicago Area, United States

Overview

Amy Prins is a results-driven Director of Customer Renewals with over 15 years of experience leading teams to maximize customer retention and satisfaction. A skilled negotiator, she is proficient in contract management and various CRM systems. She holds an Associates degree in Accounting and Finance from Joliet Junior College.


Amy recently celebrated a significant professional milestone of 25 years in her field.

Personality Overview

Friendly Yet Blunt

Hard To Convince

Fast Follower

They are likely to ask many questions and look heavily for supporting proof as well as information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince.

Topics They Care About

Customer Retention
Her stated primary goal is to maximize customer retention and satisfaction by providing world-class support.
Team Leadership
Has over 15 years of experience managing teams, including remote teams, and has recently been hiring for manager-level roles.
SaaS Renewals
Specializes in managing renewals in the SaaS industry, with proficiency in platforms like Salesforce and Maxio SaasOptics.

Media Appearances

Amy has no verified media appearances

Work History

2-2025
Director of Customer Renewals at NEOGOV
2-2025 - 3-2025
Director of Renewals at NEOGOV
3-2023 - 2-2025
Sr Renewal Manager at NEOGOV
8-2014 - 2-2018
Renewal Manager at Arrow Systems Integration
11-2007 - 10-2022
Renewal Manager at ConvergeOne

Education

Associate of Arts and Sciences (AAS) from Joliet Junior College

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Chicago Area, United States Job Level : Mid-senior Designation : Director of Customer Renewals at NEOGOV
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Insights For Selling To Amy

During A Call Or A Meeting

DO's

  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Build rapport slwly without rushing, it will come handy to handle hard questions later

DONT's

  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amy is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Amy

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Amy move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Amy take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Amy

Personality Compatibility


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