Amy Reaviel

Examiner
DISC Type : sc

Director of Training at CUSO Home Lending

Brewer, Maine, United States

Overview

Amy Reaviel is the Director of Training at CUSO Home Lending, a role she grew into after joining as a Processing Supervisor and later becoming Operations Manager. With a career in mortgage lending since 2005, she brings extensive industry experience to her focus on developing training programs for credit union partners.

Amy resides in Brewer, Maine, with her husband, Bill, and their dog. She enjoys gardening and spending valuable time with her family, which includes two sons and a grandson. Her personal time is often dedicated to these activities, especially while one of her sons is serving overseas.

She is dedicated to creating new training programs aimed at helping credit unions provide superior customer service.

Personality Overview

Late Adopter

Process Oriented

Tough To Convince

They do not like taking risks at all and go for proven options in the end.  Being observant comes to them naturally. They are quite aware of their needs and limitations, so they are unlikely to over-promise.

Topics They Care About

Mortgage Lending
Her entire professional career since 2005 has been in the mortgage industry, holding key roles in processing, operations, and now training.
Employee Training
In her current director role, she is focused on creating training programs to support credit union partners and enhance their customer service capabilities.
Internal Career Growth
She has experienced significant advancement within CUSO Home Lending, moving from a supervisor position to a director role in just a few years.

Media Appearances

CUSO Home Lending Promotes Amy Reaviel to New Position. Featured in Maine Credit Union League (mainecul.org)

See Now

Work History

5-2023
Director of Training at CUSO Home Lending
6-2018
Supervisor, Loan Processing at CUSO Home Lending
5-2019 - 5-2023
Operations Manager at CUSO Home Lending
11-2015 - 6-2018
Goverment Underwriter at Freedom Mortgage
11-2010 - 10-2015
Underwriter at Bangor Savings Bank

Education

1984 - 1988
Education details unavailable from Hermon HIgh School

More Information

Social Presence :

Prographics :

Exp : 14 Location : Brewer, Maine, United States Job Level : Mid-senior Designation : Director of Training at CUSO Home Lending
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Insights For Selling To Amy

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amy is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Amy

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Amy move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Amy take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Amy

Personality Compatibility


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