Ana Paula Brito De Biasi in

Ana Paula Brito De Biasi

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Head de Serviços ao Cliente at Getnet
📍 São Paulo, São Paulo, Brazil

Ana Paula Brito De Biasi is an operational management leader with nearly two decades of experience, currently heading the Back Office division at Getnet Brasil. Described by colleagues as dedicated and a natural leader, she specializes in financial settlement, process optimization, and data analysis. She holds a postgraduate degree from Universidade Presbiteriana Mackenzie.

At a previous company, she improved the customer service Quality Score by 16 percentage points and the NPS by 25 percentage points.

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Experience
26 Years
Current Role
Head de Serviços ao Cliente
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Ana shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ana cares about

Process Optimization
Her focus is on the continuous optimization of processes, leveraging advanced tools such as Power Query, SAS, and Azure for operational excellence.
Financial Reconciliation
She leads a specialized team at Getnet responsible for financial settlement and reconciliation, structuring rules and processes to ensure integrity.
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Career

Work history

8-2025
Head de Serviços ao Cliente
Getnet
3-2025 - 8-2025
Senior Backoffice Manager
Getnet
6-2022 - 2-2025
Back Office Manager
Getnet
11-2021 - 6-2022
Operations Coordinator
Tribanco
8-2016 - 11-2021
Customer Service Coordinator
Tribanco
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2020 - 2021
Postgraduate Degree
Universidade Presbiteriana Mackenzie
2000 - 2007
Licentiate Degree
Universidade Federal de Uberlândia
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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