Rafael Macedo in

Rafael Macedo

Researcher · DISC type Cs
Customer Success Manager at Viva! Experiências
📍 Campinas, São Paulo, Brazil

Rafael is a Customer Success Manager with over a decade of experience in client services, marketing, and quality analysis. A graduate of Universidade Paulista in Advertising, he is known for creating impactful marketing strategies. Colleagues consistently describe him as proactive, creative, dynamic, and innovative in his approach to finding solutions.

His professional interests suggest a focus on the strategies of major global companies, as he follows leading consumer brands like Nestlé, PepsiCo, and Unilever. He is focused on understanding what drives success and engagement at a large scale, both for customers and employees.

He once managed a specialized relationship club for the civil construction industry, planning and executing unique experience-based events.

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Experience
16 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Campinas, São Paulo, Brazil
Personality Overview

How Rafael shows up

Self-Disciplined
ROI Seeker
Perfectionist

They are heavily focused on quality and prefer doing things the right way, even if it takes time. They tend to have clarity about their needs and constraints, and are unlikely to over-promise. Being observant comes to them naturally.

Priorities

Topics Rafael cares about

Customer Experience
His career is centered on enhancing the customer journey, from quality analysis and client services to his current role in customer success.
Digital Marketing
He has a background in marketing analysis and holds certifications in Google Ads, SEO, and social media marketing, reflecting a deep interest in online strategy.
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Career

Work history

6-2021
Customer Success Manager
Viva! Experiências
11-2020 - 6-2021
Customer Success Analyst
Docket Brasil
1-2019 - 2-2020
Analista de Marketing e Atendimento
Grupo ZAZCOMM.
2-2017 - 7-2018
Analista de qualidade II
Paschoalotto
10-2014 - 2-2017
Analista de qualidade I
Paschoalotto
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2014 - 2017
Publicidade e Propaganda
Universidade Paulista
2010 - 2012
Tecnologia em Gestão em TI
Anhanguera Educacional
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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