Rafael Carvalho Macedo in

Rafael Carvalho Macedo

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Customer Success Manager at Viva! Experiências
📍 São Paulo, São Paulo, Brazil

Rafael is a Customer Success Manager with a degree in Advertising and Propaganda and over a decade of experience in marketing and customer relations. He is skilled in developing digital marketing strategies, managing client portfolios, and planning events. Colleagues describe him as proactive, creative, innovative, and dynamic.

He previously managed a relationship club within the civil construction industry, where he planned and executed experience-based events for members.

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Experience
16 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Rafael shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rafael cares about

Customer Experience
His career progression from quality analysis to Customer Success Manager shows a deep focus on ensuring positive outcomes and satisfaction for clients.
Digital Marketing Strategy
Holds a degree in Advertising and certifications in Google Ads and SEO, with hands-on experience developing strategies for social media and email marketing.
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Career

Work history

6-2021
Customer Success Manager
Viva! Experiências
11-2020 - 6-2021
Customer Success Analyst
Docket Brasil
1-2019 - 2-2020
Analista de Marketing e Atendimento
Grupo ZAZCOMM.
2-2017 - 7-2018
Analista de qualidade II
Paschoalotto
10-2014 - 2-2017
Analista de qualidade I
Paschoalotto
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2014 - 2017
Publicidade e Propaganda
Universidade Paulista
2010 - 2012
Tecnologia em Gestão em TI
Anhanguera Educacional
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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