Rafael is a Customer Success Manager with a degree in Advertising and Propaganda and over a decade of experience in marketing and customer relations. He is skilled in developing digital marketing strategies, managing client portfolios, and planning events. Colleagues describe him as proactive, creative, innovative, and dynamic.
He previously managed a relationship club within the civil construction industry, where he planned and executed experience-based events for members.
Read the full overview →
Experience
16 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview
How Rafael shows up
Late Adopter
Slow Buyer
Skeptic
They are heavily focused on quality and prefer doing things the right way, even if it takes time. They are quite aware of their needs and limitations, so they are unlikely to over-promise. Being observant comes to them naturally.
Priorities
Topics Rafael cares about
Customer Experience
His career progression from quality analysis to Customer Success Manager shows a deep focus on ensuring positive outcomes and satisfaction for clients.
Digital Marketing Strategy
Holds a degree in Advertising and certifications in Google Ads and SEO, with hands-on experience developing strategies for social media and email marketing.
+4 more topicsLogin to view topics
Career
Work history
6-2021
Customer Success Manager
Viva! Experiências
11-2020 - 6-2021
Customer Success Analyst
Docket Brasil
1-2019 - 2-2020
Analista de Marketing e Atendimento
Grupo ZAZCOMM.
2-2017 - 7-2018
Analista de qualidade II
Paschoalotto
10-2014 - 2-2017
Analista de qualidade I
Paschoalotto
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.
More profiles
Discover additional public profiles from our index.