André Vinicius Lessa in

André Vinicius Lessa

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Manager of Customer Service and Relationship - Serviços Financeiros na Grupo Yamaha Brasil at Grupo Yamaha Brasil
📍 São Paulo, São Paulo, Brazil

André Vinicius Lessa is a Senior Manager of Customer Service and Relationship at Grupo Yamaha Brasil, with over 20 years of experience in customer service across financial, automotive, and insurance sectors. He focuses on enhancing business and customer journeys.

He is dedicated to continuous learning and personal development, valuing customer-centric philosophies, and contributing to sustainable businesses. He also enjoys celebrating team achievements and personal milestones.

He earned a Certificate of Completion in Business Fundamentals from Harvard Business School Executive Education.

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Experience
19 Years
Current Role
Manager of Customer Service and Relationship - Serviços Financeiros na Grupo Yamaha Brasil
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics André cares about

Customer Experience
With over 20 years in customer service, he's passionate about improving customer journeys, anticipating needs, and ensuring satisfaction, as highlighted in his education at Insper and his roles.
Team Development
His LinkedIn feed shows pride in his team's achievements, particularly in methodology application (PDCA) and winning industry awards, indicating a focus on team growth and success.
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Career

Work history

3-2025
Manager of Customer Service and Relationship - Serviços Financeiros na Grupo Yamaha Brasil
Grupo Yamaha Brasil
1-2023 - 3-2025
Head of Customer Service and Relationship
Grupo Yamaha Brasil
3-2020 - 1-2023
Customer Service Team Manager
Grupo Yamaha Brasil
5-2018 - 2-2020
Gerente de Atendimento ao Cliente
CCB - China Construction Bank Bicbanco
11-2010 - 4-2018
Gerente Pleno
CCB - China Construction Bank Bicbanco
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
11-2022 - 11-2023
Business Fundamentals
Harvard Business School Executive Education
10-2022 - 10-2023
Customer Experience: Gestão da Experiência do Cliente
Insper Instituto de Ensino e Pesquisa
6-2023 - 6-2023
Especialização
Insper Instituto de Ensino e Pesquisa
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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