Andrea Peña Diaz

Enthusiast
DISC Type : i

Senior Collections Manager at ScotiaGBS Colombia del grupo Scotiabank

Colombia

Overview

Andrea Peña Diaz is a Senior Collections Manager at ScotiaGBS Colombia, leading multinational operations for Scotiabank across Chile, Peru, Uruguay, Costa Rica, and Panama. An Industrial Engineer with an MBA from Universidad Externado de Colombia, she excels in designing data-driven collection strategies and leading large call center teams to enhance portfolio performance.

She has a professional interest in major enterprise technology providers such as Oracle and Microsoft, likely focusing on how their solutions can drive efficiency in financial operations.

Unique fact: She centrally manages complex collection strategies for five different Latin American countries from the operational hub in Bogotá.

Personality Overview

Story Driven

Non-Confrontational

Amiable & Agreeable

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

International Collections
She leads the collections operations for five distinct Latin American countries, managing diverse regulatory and market environments from a central hub.
Strategic KPIs
Her role involves creating and implementing strategies to improve portfolio behavior and close the gap between actual performance and strategic goals.
Call Center Leadership
A key part of her expertise is leading and managing call center operations to ensure compliance and execution of business initiatives.

Media Appearances

Andrea has no verified media appearances

Work History

1-2025
Senior Collections Manager at ScotiaGBS Colombia del grupo Scotiabank
6-2024 - 1-2025
Collections Strategies and Projects Senior Manager at ScotiaGBS Colombia del grupo Scotiabank
12-2023 - 5-2024
Collections support Senior Manager (e) at ScotiaGBS Colombia del grupo Scotiabank
8-2018
Manager Collections Strategies at Scotiabank
8-2018 - 12-2022
Model Design and Incentive at Scotiabank

Education

2007 - 2014
Master of Business Administration (MBA) from Universidad Externado de Colombia
2002 - 2007
Ingeniería Industrial from Escuela Colombiana de Ingeniería Julio Garavito

More Information

Social Presence :

Prographics :

Exp : 16 Location : Colombia Job Level : Middle Designation : Senior Collections Manager at ScotiaGBS Colombia del grupo Scotiabank
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Insights For Selling To Andrea

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrea is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Andrea

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Andrea move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Andrea take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Andrea

Personality Compatibility


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