Andrea Peña Diaz in

Andrea Peña Diaz

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Senior Collections Manager at ScotiaGBS Colombia del grupo Scotiabank
📍 Colombia

Andrea Peña Diaz is a Senior Collections Manager at ScotiaGBS Colombia, leading multinational operations for Scotiabank across Chile, Peru, Uruguay, Costa Rica, and Panama. An Industrial Engineer with an MBA from Universidad Externado de Colombia, she excels in designing data-driven collection strategies and leading large call center teams to enhance portfolio performance.

She has a professional interest in major enterprise technology providers such as Oracle and Microsoft, likely focusing on how their solutions can drive efficiency in financial operations.

Unique fact: She centrally manages complex collection strategies for five different Latin American countries from the operational hub in Bogotá.

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Experience
16 Years
Current Role
Senior Collections Manager
Job Level
Middle
Location
Colombia
Personality Overview

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Priorities

Topics Andrea cares about

International Collections
She leads the collections operations for five distinct Latin American countries, managing diverse regulatory and market environments from a central hub.
Strategic KPIs
Her role involves creating and implementing strategies to improve portfolio behavior and close the gap between actual performance and strategic goals.
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Career

Work history

1-2025
Senior Collections Manager
ScotiaGBS Colombia del grupo Scotiabank
6-2024 - 1-2025
Collections Strategies and Projects Senior Manager
ScotiaGBS Colombia del grupo Scotiabank
12-2023 - 5-2024
Collections support Senior Manager (e)
ScotiaGBS Colombia del grupo Scotiabank
8-2018
Manager Collections Strategies
Scotiabank
8-2018 - 12-2022
Model Design and Incentive
Scotiabank
In the press

Media appearances

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Education
2007 - 2014
Master of Business Administration (MBA)
Universidad Externado de Colombia
2002 - 2007
Ingeniería Industrial
Escuela Colombiana de Ingeniería Julio Garavito
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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