Andrea Willmott is a highly experienced credit professional with over 30 years in the industry. As the Affordability & Collections Manager at SES Water since 2017, she is dedicated to developing strategies to support customers who are struggling with their bills, drawing on her extensive background across multiple sectors.
Her professional life is driven by a clear passion for helping people in vulnerable financial situations, ensuring they receive the support they need. Andrea also shows a strong sense of pride in her companys culture and its recognition as a desirable place to work.
She is a frequent speaker at major industry conferences, such as those hosted by Water UK and Utility Week, on the topic of customer affordability.
Andrea Willmott
Affordability & Collections Manager at SES Water
Redhill, England, United Kingdom
Overview
Topics They Care About
Customer Vulnerability
A core theme of her work and conference talks is ensuring that customers who are struggling financially receive the necessary support and assistance.
Utility Affordability
Her role is centered on creating and managing schemes that make water bills more affordable for customers facing hardship.
Credit Management
She has over three decades of deep experience in the credit and collections industry, spanning multiple sectors.
Media Appearances
Andrea has no verified media appearances
Work History
Affordability & Collections Manager at SES Water
Education
Andrea has no verified education history
More Information
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Location : Redhill, England, United Kingdom
Job Level : Middle
Designation : Affordability & Collections Manager at SES Water
