Andres Arias Aponte in

Andres Arias Aponte

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Director General Contact Center at Lottus Education
📍 Mexico City, Mexico

Andres is the Director General Contact Center at Lottus Education, with extensive experience leading commercial and customer experience operations across Mexico and the Andean region. An Industrial Engineer by training, he is described by colleagues as a bright, highly capable, and excellent leader known for achieving challenging results and motivating teams in adverse conditions.

He defines himself as a dreamer, entrepreneur, and a determined, disciplined learner. His professional life is guided by a coaching philosophy centered on empowering others and fostering an environment where people are helped to learn, rather than just being taught.

His guiding principle is: "Its not about teaching, but about helping to learn! "

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Experience
19 Years
Current Role
Director General Contact Center
Job Level
Mid-senior
Location
Mexico City, Mexico
Personality Overview

How Andres shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Andres cares about

Customer Experience
Held roles as Commercial & CX Director at Ituran and has a background in Service Management, demonstrating a long-term focus on the customer journey.
Contact Center Leadership
Currently the Director General Contact Center for Lottus Education and previously the Contact Center Director for UTEL Universidad, leading large-scale operations.
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Career

Work history

7-2023
Director General Contact Center
Lottus Education
8-2021 - 7-2023
Contact Center Director
UTEL Universidad
10-2017 - 8-2021
Commercial & CX Director (Region Andina y Mexico)
Ituran
2-2015 - 10-2017
Commercial & CX Director
Ituran
4-2013 - 2-2015
Gerente Comercial - Renovaciones para Colombia y Venezuela
Ituran
In the press

Media appearances

Andres Arias Aponte – Director General Contact Center, Lottus Education (Presenter). Featured in LocWorld
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Andres Arias Aponte – Director General Contact Center, Lottus Education (Speaker). Featured in International Chamber of Commerce – 13th World Chambers Congress (13WCC)
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Education
2002 - 2010
Ingeniero Industrial
UNIVERSIDAD LIBRE
2015
Consultor Modelo Metodologico PRIME
PRIME Business
2015
Gerencia del Servicio
Universidad de La Sabana
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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