Andrew McInnes

Trailblazer
DISC Type : ID

VP, North America Sales - AI, Digital & Orchestration at Genesys

Greater Boston, United States

Overview

Andrew McInnes serves as VP of North America Sales for AI, Digital & Orchestration at Genesys, leading a team focused on AI-powered customer experience. A veteran in the CX industry with a background in History from Boston University, colleagues describe him as strategic, thoughtful, and a multifaceted expert.

He co-authored the first Forrester Wave report that evaluated the enterprise feedback management (EFM) software market.

Personality Overview

Assertive

Achievement-Oriented

Values Relationships

They are not against taking risks and can make tough decisions when required.
  If they come to believe in your value proposition, they will be your champion. They are more likely to accept new and exciting technologies.

Topics They Care About

AI-Powered CX
His current role involves leading a specialist team focused on the AI, Digital, and Journey Analytics capabilities for Genesys clients. He is actively hiring AI specialists.
Journey Analytics
Previously served as VP of Americas Sales for Journey Analytics at Genesys and VP of Customer Strategy at Pointillist, a journey analytics company acquired by Genesys.
Enterprise Feedback
Co-authored a foundational Forrester Wave report on Enterprise Feedback Management (EFM) and wrote a cover story on transforming traditional C-Sat research into modern EFM programs.

Media Appearances

Andrew has no verified media appearances

Work History

2-2024
VP, North America Sales - AI, Digital & Orchestration at Genesys
12-2021 - 2-2024
VP, Americas Sales - Journey Analytics (Pointillist) at Genesys
10-2020 - 12-2021
VP, Customer Strategy at Pointillist
3-2017 - 10-2020
Principal, Head of Client Development at Strativity Group
3-2014 - 2-2017
Director of Sales at MaritzCX

Education

2002 - 2006
History from Boston University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater Boston, United States Job Level : Senior Designation : VP, North America Sales - AI, Digital & Orchestration at Genesys
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Keep your pitch focused on the impact but nurture the relationship too
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Andrew

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Andrew take some risk or not?

  • If necessary, they will be ready to take risks.

You And Andrew

Personality Compatibility


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