Andy Jones

Observer
DISC Type : ic

Vice President of Support & Professional Services at Attentive

New York, New York, United States

Overview

Andy Jones is the VP of Support & Professional Services at Attentive, where he has progressed through several leadership roles since 2018. With a background as a Platform Engineer and a degree from Rensselaer Polytechnic Institute, he brings a strong technical foundation to his customer-facing executive position.

His career at Attentive showcases significant growth, evolving from VP of Technical Solutions to overseeing the companys entire support and services organization.

Personality Overview

Curious

Value Driven

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They ask a lot of questions and rely heavily on information and collaterals. They are generally strong communicators and are not easy to convince.

Topics They Care About

Customer Service
As the VP of Support & Professional Services, his primary focus is on the strategy and execution of customer support and success at Attentive.
Professional Services
His role involves leading the professional services division, ensuring clients are successfully onboarded and receive ongoing value from the platform.
Technical Solutions
He started at Attentive as VP of Technical Solutions, indicating a deep understanding of the technical aspects of client implementation and problem-solving.

Media Appearances

Andy has no verified media appearances

Work History

7-2025
Vice President of Support & Professional Services at Attentive
6-2024 - 7-2025
Vice President of Professional Services at Attentive
3-2021 - 6-2024
VP of Technical Solutions at Attentive
6-2013 - 3-2018
Platform Engineer at Oscar Insurance
6-2012 - 5-2013
Technical Lead at Amplify Education

Education

1999 - 2003
Bachelor of Science (B.S.) from Rensselaer Polytechnic Institute

More Information

Social Presence :

Prographics :

Exp : 25 Location : New York, New York, United States Job Level : Senior Designation : Vice President of Support & Professional Services at Attentive
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Insights For Selling To Andy

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Build rapport, it will come handy to handle hard questions later
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andy is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Andy

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Andy move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Andy take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Andy

Personality Compatibility


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