Andy Magnusson

Trailblazer
DISC Type : DI

Director of Support Engineering at BlinkOps

Providence, Rhode Island, United States

Overview

Andy is a customer engineering leader with deep expertise in building and managing support teams. An author on vulnerability management and holding CISSP and CCSP certifications, he has a Master of Science from the University of Washington. Colleagues describe him as an honest, passionate, and outstanding leader.

Outside of his technical leadership roles, Andy shows an interest in the creator economy and supports independent software projects. He uses newsletter platforms to focus on his writing. He is also likely a supporter of college sports teams from his alma maters.

He is the author of the book "Practical Vulnerability Management, " which focuses on preventing exploitable security weaknesses.

Personality Overview

Informal

Achievement-Oriented

Values Relationships

They will bat for you if they come to believe in you.  They respond better to a combination of speed and relationship. They are more likely to be open to unproven but exciting technologies.

Topics They Care About

Customer-Facing Engineering
His career is centered on leading customer engineering and support teams, with a focus on bridging the gap between users and product development.
Vulnerability Management
Authored the book "Practical Vulnerability Management" and holds advanced cybersecurity certifications (CISSP, CCSP), indicating deep expertise in this area.
Engineering Leadership
Writes frequently about leading support teams, managing established teams, and implementing process changes to improve engineering and support functions.

Media Appearances

Andy has no verified media appearances

Work History

8-2025
Director of Support Engineering at BlinkOps
9-2024 - 6-2025
Founding Customer Engineer at Sandgarden
10-2023 - 5-2024
Head of Customer Engineering at Gitpod
2-2023 - 10-2023
Advisor at Gitpod
4-2023 - 10-2023
Director of Customer Engineering at Volexity

Education

2013 - 2015
Master of Science (MS) from University of Washington
2000 - 2002
MA from University of Connecticut

More Information

Social Presence :

Prographics :

Exp : 5 Location : Providence, Rhode Island, United States Job Level : Mid-senior Designation : Director of Support Engineering at BlinkOps
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Insights For Selling To Andy

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Build a trustworthy relationship while keeping the product center-stage
  • Talk about yourself and some of your achievements at the start of the conversation

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Don't make any commitments that you might not be able to fulfill
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andy is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Andy

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Andy move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Andy take some risk or not?

  • They can take risks if necessary.

You And Andy

Personality Compatibility


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