Aneesa Quan-Soon

Observer
DISC Type : ic

Head of Contact Centre Operations at AO

Preston, England, United Kingdom

Overview

Aneesa Quan-Soon is the Head of Contact Centre Operations at AO, bringing over a decade of leadership in sales and customer experience. She has a strong track record of managing operational areas through periods of high performance, growth, and strategic change, consistently delivering excellence.

She is passionate about creating fun and thriving work environments that challenge the ordinary. Aneesa fosters growth mindsets through engaging team activities, demonstrating a hands-on approach to building driven and solution-focused teams outside of the typical office setting.

In a unique team-building event, she led her management team in various outdoor activities, which concluded with everyone jumping into a reservoir.

Personality Overview

Value Driven

Assertive

Example Seeker

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

People Development
Takes immense pride in growing and developing people, celebrating team members who advance to higher bandings and new salary levels through hard work and determination.
Customer Satisfaction
Actively tracks and celebrates customer feedback, highlighting milestones like reaching 500, 000 Trust Pilot reviews and aiming for even higher scores.
Team Recognition
Organizes and champions events like the annual Contact Centre awards to celebrate individual and group successes across various business areas.

Media Appearances

Aneesa has no verified media appearances

Work History

10-2022
Head of Contact Centre Operations at AO
10-2020 - 10-2022
Group Head of Quality at AO
11-2016 - 10-2020
Senior Sales Manager - Contact Centre/OB at AO
3-2014 - 10-2016
Senior Sales Manager Financial Services at AO
1-2014 - 3-2014
Sales Manager at AO

Education

1995 - 2000
8 GCSE's C and above inc Englih and Maths from Corpus Christi RC High School

More Information

Social Presence :

Prographics :

Exp : 15 Location : Preston, England, United Kingdom Job Level : Mid-senior Designation : Head of Contact Centre Operations at AO
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Insights For Selling To Aneesa

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Ask them questions to understand their needs better while staying affable
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aneesa is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Aneesa

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Aneesa move?

  • They like to analyze well and then make their decisions.
  • Can Aneesa take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Aneesa

Personality Compatibility


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