Aneesa Quan-Soon in

Aneesa Quan-Soon

Observer · DISC type ic
Head of Contact Centre Operations at AO
📍 Preston, England, United Kingdom

Aneesa Quan-Soon is the Head of Contact Centre Operations at AO, bringing over a decade of leadership in sales and customer experience. She has a strong track record of managing operational areas through periods of high performance, growth, and strategic change, consistently delivering excellence.

She is passionate about creating fun and thriving work environments that challenge the ordinary. Aneesa fosters growth mindsets through engaging team activities, demonstrating a hands-on approach to building driven and solution-focused teams outside of the typical office setting.

In a unique team-building event, she led her management team in various outdoor activities, which concluded with everyone jumping into a reservoir.

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Experience
15 Years
Current Role
Head of Contact Centre Operations
Job Level
Mid-senior
Location
Preston, England, United Kingdom
Personality Overview

How Aneesa shows up

Value Driven
Assertive
Example Seeker

They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Priorities

Topics Aneesa cares about

People Development
Takes immense pride in growing and developing people, celebrating team members who advance to higher bandings and new salary levels through hard work and determination.
Customer Satisfaction
Actively tracks and celebrates customer feedback, highlighting milestones like reaching 500, 000 Trust Pilot reviews and aiming for even higher scores.
+5 more topics Login to view topics
Career

Work history

10-2022
Head of Contact Centre Operations
AO
10-2020 - 10-2022
Group Head of Quality
AO
11-2016 - 10-2020
Senior Sales Manager - Contact Centre/OB
AO
3-2014 - 10-2016
Senior Sales Manager Financial Services
AO
1-2014 - 3-2014
Sales Manager
AO
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1995 - 2000
8 GCSE's C and above inc Englih and Maths
Corpus Christi RC High School
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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