Angela Bragg in

Angela Bragg

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Sr. Director, Consumer Services at Carhartt
📍 Hilliard, Ohio, United States

Angela Bragg is a seasoned consumer affairs professional with over 25 years of experience in the retail industry, including roles at Gap, Ann Taylor, and currently as Sr. Director of Consumer Services at Carhartt. She specializes in evolving the service experience and increasing brand loyalty. She holds a Bachelors in Communications from The Ohio State University.

Angela is deeply involved in the professional community for customer experience leaders. She holds leadership roles within SOCAP International, a prominent organization for consumer affairs professionals, where she actively organizes events and fosters industry collaboration.

She serves as a 2025 Director on the Board of Directors for SOCAP International, highlighting her influence and leadership within the customer care industry.

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Experience
21 Years
Current Role
Sr. Director, Consumer Services
Job Level
Senior
Location
Hilliard, Ohio, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Angela cares about

Retail Customer Experience
Her career spans over two decades in retail CX with brands like Carhartt, Ann Taylor, and Gap, focusing on enhancing service and brand loyalty.
CX Community Leadership
Serves on the Board of Directors for SOCAP International and is the Co-Chair for its Retail Community, demonstrating a passion for advancing the industry.
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Career

Work history

10-2023
Sr. Director, Consumer Services
Carhartt
12-2019 - 10-2023
Director, Call Center Operations
ANN INC (Ann Taylor | LOFT | Lou & Grey)
2-2013 - 12-2019
Sr. Manager, Multi-Channel Operations
ANN INC (Ann Taylor | LOFT | Lou & Grey)
7-2004 - 2-2013
Manager, Corporate Client Contact
ANN INC (Ann Taylor | LOFT | Lou & Grey)
Project Manager/Kana Admin
CoreComm
In the press

Media appearances

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Education
1993 - 1997
Bachelors
The Ohio State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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