Angela Bragg

Inspirer
DISC Type : id

Sr. Director, Consumer Services at Carhartt

Hilliard, Ohio, United States

Overview

Angela Bragg is a seasoned consumer affairs professional with over 25 years of experience in the retail industry, including roles at Gap, Ann Taylor, and currently as Sr. Director of Consumer Services at Carhartt. She specializes in evolving the service experience and increasing brand loyalty. She holds a Bachelors in Communications from The Ohio State University.

Angela is deeply involved in the professional community for customer experience leaders. She holds leadership roles within SOCAP International, a prominent organization for consumer affairs professionals, where she actively organizes events and fosters industry collaboration.

She serves as a 2025 Director on the Board of Directors for SOCAP International, highlighting her influence and leadership within the customer care industry.

Personality Overview

Generous

Fast Adopter

Charming & Persuasive

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Topics They Care About

Retail Customer Experience
Her career spans over two decades in retail CX with brands like Carhartt, Ann Taylor, and Gap, focusing on enhancing service and brand loyalty.
CX Community Leadership
Serves on the Board of Directors for SOCAP International and is the Co-Chair for its Retail Community, demonstrating a passion for advancing the industry.
Contact Center Strategy
Manages all aspects of consumer support, including strategic initiatives for contact center operations, quality, training, and vendor management.

Media Appearances

Angela has no verified media appearances

Work History

10-2023
Sr. Director, Consumer Services at Carhartt
12-2019 - 10-2023
Director, Call Center Operations at ANN INC (Ann Taylor | LOFT | Lou & Grey)
2-2013 - 12-2019
Sr. Manager, Multi-Channel Operations at ANN INC (Ann Taylor | LOFT | Lou & Grey)
7-2004 - 2-2013
Manager, Corporate Client Contact at ANN INC (Ann Taylor | LOFT | Lou & Grey)
Project Manager/Kana Admin at CoreComm

Education

1993 - 1997
Bachelors from The Ohio State University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Hilliard, Ohio, United States Job Level : Senior Designation : Sr. Director, Consumer Services at Carhartt
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Insights For Selling To Angela

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Acknowledge their status and position during the conversation
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Angela is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Angela

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Angela move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Angela take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Angela

Personality Compatibility


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