Angela Hunter

Controller
DISC Type : IC

Deputy Group Chief Executive & Managing Director of Group Operations at LTE Group

Greater Cheshire West and Chester Area, United Kingdom

Overview

Angela Hunter is a Deputy CEO and Managing Director with extensive experience leading large teams across diverse sectors like education, housing, and utilities. An alumna of the University of Glasgow, she is an expert in operations, strategy, and change management. Colleagues describe her as commercially focused, insightful, and an inspirational leader.

Angela shows a strong interest in global humanitarian efforts, following organizations like the United Nations. She shares content related to corporate social responsibility and considers the societal impact of technological shifts, such as the move towards a cashless society and its effect on digital exclusion.

She has deep expertise in transforming the customer experience within large, regulated environments, from utilities serving over 4 million customers to multi-brand housing providers.

Personality Overview

Informal Yet Blunt

Persuasive & Assertive

Late Adopter

They often ask many questions and rely heavily on information and documentation.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Experience
Her career history as a Chief Customer Officer and Director of Customer Services demonstrates a long-standing focus on improving customer operations in regulated industries like utilities and housing.
Operational Transformation
Recognized for her expertise in improving operational efficiency, she has redesigned operating models and led change management for large, multi-site workforces.
Digital Disruption
She publicly discusses the broader societal and customer impacts of technology, such as the benefits and drawbacks of a "cashless society" on consumers and jobs.

Media Appearances

Angela has no verified media appearances

Work History

2-2020 - 5-2024
Deputy Group Chief Executive & Managing Director of Group Operations at LTE Group
5-2017 - 2-2020
Chief Customer Officer at Trafford Housing Trust
10-2015 - 4-2017
Director at The Customer People
5-2012 - 12-2014
Director of Customer Services at Severn Trent
4-2010 - 4-2012
Managing Consultant at Various Companies

Education

1989 - 1994
Master of Arts (MA) from University of Glasgow

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater Cheshire West and Chester Area, United Kingdom Job Level : N/A Designation : Deputy Group Chief Executive & Managing Director of Group Operations at LTE Group
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Insights For Selling To Angela

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Help them realize that there is no personal risk in making this decision
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Angela is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Angela

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Angela move?

  • They like to analyze well and then make their decisions.
  • Can Angela take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Angela

Personality Compatibility


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