ANGELICA CISNEROS

Questioner
DISC Type : c

Supervisor SEC at Scotiabank

Cuautitlán, México, Mexico

Overview

Angelica Cisneros is a contact center supervisor at Scotiabank, specializing in workforce management, sales strategy, and team development. A graduate of Universidad ICEL, she has a proven history of enhancing KPIs, implementing customer service improvements, and optimizing operational resources through detailed analysis and forecasting.

Her professional interests include major technology and industrial corporations such as IBM and GE, suggesting a focus on large-scale business operations and innovation.

She has direct experience in developing executive reports for strategic decision-making and creating Service Level Agreements (SLAs).

Personality Overview

Price-Sensitive

Systematic

Not Easily Convinced

They prefer to analyze every situation thoroughly.
  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Workforce Management
Her career progression at Scotiabank from Real Time Analyst to Planning Analyst demonstrates deep expertise in WFM, including forecasting, resource optimization, and SLA creation.
Sales Strategy
In her supervisor role, she was responsible for implementing sales strategies and developing action plans to improve team KPIs.
Customer Satisfaction
She has experience leveraging customer satisfaction surveys to drive service improvements and enhance team skills.

Media Appearances

ANGELICA has no verified media appearances

Work History

11-2019
Supervisor SEC at Scotiabank
3-2017 - 11-2019
WFM-Planning Analyst at Scotiabank
4-2014 - 3-2017
WFM-Real Time Analyst at Scotiabank
9-2006 - 4-2010
Coordinador Atención a Clientes at Theo Gas S.A de C.V
8-2005 - 9-2006
Auxiliar administrativo at Grupo Administrador Anahuac

Education

Especialidad from Universidad ICEL
Licenciatura from Universidad ICEL

More Information

Social Presence :

Prographics :

Exp : 16 Location : Cuautitlán, México, Mexico Job Level : N/A Designation : Supervisor SEC at Scotiabank
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Insights For Selling To ANGELICA

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with ANGELICA is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from ANGELICA

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will ANGELICA move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can ANGELICA take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And ANGELICA

Personality Compatibility


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