Anupam Singh

Questioner
DISC Type : c

Vice President, Group Operations Manager - Fraud Claims & Risk Lead, Consumer Banking at Bank of America

Gurugram, Haryana, India

Overview

Anupam is a transformational leader at Bank of America with over 25 years of experience in fraud management and operational risk. She leads a team of approximately 700 people, focusing on technology-led process transformation. An alumna of Aston University and Lady Shri Ram College, colleagues describe her as intelligent and committed.

Outside of her professional role, Anupam is a proponent of lifelong learning, inspired by Stephen Covey’s principle of “Sharpening the Saw. ” She is a proud mother and recently celebrated her daughters publication of a book exploring the modern influence of the Mahabharata.

Unique fact: Anupam is a recognized Diversity & Inclusion champion and a dedicated mentor within her organization.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Systematic

It is quite likely of them to ask for pricing or other concessions.  They prefer to analyze every situation thoroughly.
 While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Fraud & Risk Mitigation
Currently leads Bank of America's Debit Card, Cheque & Digital Platform Fraud Claims division, managing a large team focused on research, resolution, and loss avoidance.
Operational Transformation
Has a deep background in driving operational excellence, creating centers of excellence, and leading large-scale technology and process transformation initiatives.
Applying Generative AI
Recently completed certifications in Generative AI for business transformation and leadership, indicating a strong interest in leveraging emerging technologies.

Media Appearances

Anupam has no verified media appearances

Work History

12-2021
Vice President, Group Operations Manager - Fraud Claims & Risk Lead, Consumer Banking at Bank of America
11-2018 - 12-2021
Vice President - Transformation & Change, Global Banking & Markets (GBAM) at Bank of America
7-2017 - 10-2018
Vice President - Strategic Initiatives, FICC & Derivatives Core Operations, GBAM at Bank of America
8-2014 - 7-2017
Vice President, Operational Excellence at Bank of America
9-2013 - 8-2014
General Manager – Corporate Internal Audit at Philips

Education

Master of Business Administration - MBA from Aston Business School
Bachelor of Arts - BA from Lady Shri Ram College For Women

More Information

Social Presence :

Prographics :

Exp : 25 Location : Gurugram, Haryana, India Job Level : Senior Designation : Vice President, Group Operations Manager - Fraud Claims & Risk Lead, Consumer Banking at Bank of America
URL has been copied!

Insights For Selling To Anupam

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Anupam is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Anupam

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Anupam move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Anupam take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Anupam

Personality Compatibility


Other Bank of America Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.